Noura Hassan
Belmont,WA
Summary
Dedicated and passionate newly graduate social worker with a strong academic foundation and a genuine desire to positively impact individuals and communities. Deep understanding of social work values, ethics, and principles drives determination and commitment to fostering social justice, promoting empowerment, and improving the quality of vulnerable individuals and communities. Solid understanding of assessments, intervention, advocacy, and building rapport with clients gained through education and fieldwork experiences. Eager to apply this knowledge in a professional setting to make a meaningful difference.
Overview
7
7
years of professional experience
Work History
Case Manager
IDCARE
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Case Management
Department of Communities – Child Protection and Family Support
07.2023 - 10.2023
- Utilising knowledge of child protection laws, assessing safety and well-being of at-risk children, and building rapport with children and families.
- Streamlined case management processes for improved efficiency and patient satisfaction.
- Performed eligibility assistance, case management referrals and economic eligibility reviews.
- Maintained accurate records, contributing to better organization and case management.
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
- Maintained detailed records of case management activities in compliance with regulatory requirements.
- Enhanced communication between families and service providers by serving as a liaison and facilitating regular meetings.
- Developed strong professional relationships with community partners to facilitate seamless collaboration in addressing the needs of children and families.
Social Worker
North Lake Senior Campus
07.2022 - 10.2022
- Facilitating the learning of students, developing methods for a safe and inclusive environment, and responding to discrimination impacting educational outcomes.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- De-escalated stressful situations through individual and family crisis interventions.
Customer Service Officer
CVCheck
06.2021 - 07.2022
- Working with customers to provide background checks, processing background checks, verifying documents, and providing technical support to customers.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Solution Specialist
Services Australia
03.2018 - 06.2021
- Delivering customer service through inbound calls, processing claims for government payments, data entry, ensuring customers received correct entitlements.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Escalated customer issues to management for appropriate action to be taken.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Reduced response times by optimizing internal processes and utilizing resources effectively.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Social Work - Social Work
Edith Cowan University
Perth, WA02.2024
Skills
- Time management
- Administration and clerical
- Planning
- Communication (listening, writing and face-to-face)
- Empathy
- Working in multidisciplinary teams
- Problem Solving
- Flexibility
- Case Documentation
- Relationship Building
- Positive Attitude
- Crisis Intervention
References
Available upon request
Timeline
Case Manager
IDCARE
03.2024 - Current
Case Management
Department of Communities – Child Protection and Family Support
07.2023 - 10.2023
Social Worker
North Lake Senior Campus
07.2022 - 10.2022
Customer Service Officer
CVCheck
06.2021 - 07.2022
Customer Solution Specialist
Services Australia
03.2018 - 06.2021
Bachelor of Social Work - Social Work
Edith Cowan University
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