Nova Mulyati
Cottesloe,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
Opus One
11.2014 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Chef Assistant
Brussels Spring
08.2011 - 09.2014
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Stocked and rotated food items according to expiration dates.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Followed recipes and instructions to achieve quality and presentation standards.
- Cleaned and maintained work areas, equipment and utensils.
Purchasing Officer
Login Megastore
03.2009 - 04.2011
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Follow-Up Specialist
KKS
02.2006 - 09.2008
- Managed team of production associates, overseeing productive production processes and meeting all deadlines.
- Managed internal operational standards and productivity targets.
- Achieved on-time shipments goal by empowering employees to continued success.
- Reviewed customer feedback and developed strategies to improve product quality.
Education
Business Management
Parahyangan Univesity
Indonesia04.2007
High School Diploma -
SMUK 2 BPK Penabur High School
Indonesia06.2002
Skills
- Client Relations
- Workflow Planning
- Finance Understanding
- Recruiting and Hiring
- Warehouse Operations
- Sales Presentation
- Team Leadership
- Data Evaluation
- Maintaining Compliance
- Market Research
- Sales Promotion
Timeline
Operations Manager
Opus One
11.2014 - Current
Chef Assistant
Brussels Spring
08.2011 - 09.2014
Purchasing Officer
Login Megastore
03.2009 - 04.2011
Follow-Up Specialist
KKS
02.2006 - 09.2008
Business Management
Parahyangan Univesity
High School Diploma -
SMUK 2 BPK Penabur High School
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