I GUSTI AYU NOVI YUTAMI
Canberra,ACT
Summary
I have been working with Schindler since November 2013 and held various roles in both operations and sales for NI, MOD, EI, Key Account Management, Customer Excellence and General Management which gave me an overview and understanding of Schindler Business as a whole. I joined Schindler Company under the SCDP program, from which graduated in 2019. I am currently undergoing my first international assignment in KG Australia as Canberra Branch Manager, overseeing all aspects of the branch's sales and operations, including NI, MOD, and EI as well as support functions. I enjoy working with people and consider myself to be a motivated, fast learner, strong work ethic, structured, organized, adaptability and exceptional interpersonal skills. In addition, I am a wife and a mother who is blessed with a family that always encourage and support me to pursue my career and follow my dreams. We enjoy traveling and would not mind to move place for work.
Overview
15
15
years of professional experience
Work History
Canberra Branch Manager and NI/MOD Installation Manager
Schindler Lifts Australia Pty Ltd
, Australia
07.2021 - Current
- Formulate and implement a local vision & strategy that is consistent with the KG Australia
- Maintain effective cross-functional relationships
- Manage the key customer relationships
- Ensure that the policies, systems & procedures are complied with
- Set appropriate VFO’s and ensure that gaps are identified & fixed in a timely manner
- Maintain clarity at all times regarding structure, roles, responsibilities & standards
- Implement a rigorous performance management system & a coaching culture
- Provide the right training & development opportunities to build capability
- Maintain a positive organizational climate through the use of Engagement Committees
- Managing Project Managers and projects performance
- Liaise with National NI/MOD Sales & Fulfillment Team in relation to KPIs and company initiatives.
Associate Director – EI & MOD
PT. Berca Schindler Lifts
, Indonesia
11.2020 - 06.2021
- Ensure Sales Management undertaken
- Assist OC Management with budget preparation
- Participate/conduct regular meetings with branch offices and sales people
- Provide strategic direction in tenders, pricing, products and market intelligence
- Ensure that all EI-Sales related policies, systems & procedures are current and complied with
- Promote Schindler as preferred supplier and partner through long term strategic partnerships with leading institutional investors, developers, property portfolio managers and consultants
- Define, manage and (where delegated) lead major bid processes in Portfolio and Repair
- Formulate and implement a local vision and strategy that is consistent with the OC objectives in portfolio retention and growth.
Branch Manager - Bali & Nusa Tenggara
PT. Berca Schindler Lifts
, Indonesia
01.2018 - 10.2020
- Formulate and implement a local vision & strategy that is consistent with the OC
- Maintain effective cross-functional relationships
- Manage the key customer relationships
- Ensure that the policies, systems & procedures are complied with
- Set appropriate VFO’s and ensure that gaps are identified & fixed in a timely manner
- Maintain clarity at all times regarding structure, roles, responsibilities & standards
- Implement a rigorous performance management system & a coaching culture
- Provide the right training & development opportunities to build capability
- Maintain a positive organizational climate through the use of Engagement Committees.
Key Account Manager & Customer Excellence Champion
PT. Berca Schindler Lifts
, Indonesia
07.2016 - 12.2017
- Manage relationship with the National Key Account customers
- Arrange key customers visitation schedule for all related managers
- Promote Schindler as preferred partner with industry stakeholders
- Liaise with related departement for any inquiries from key account customers
- Review CSS survey result and present them during department and management meeting
- Systematically analyse strategic customer feedback & Liaise with related departement to act to improve Net Promoter Score and Schindler Loyalty Factor metrics
- Conduct CSS training and refresher to all OC employees in all branches.
Project Manager NI - Low Rise
PT. Berca Schindler Lifts
, Indonesia
10.2015 - 06.2016
- Drive and promote safe behavior in accordance with the Schindler OH&S Management System and responsibilities
- Provide detailed site program, highlighting key activities and milestones
- Manage project with time, cost and quality constraints
- Manage communication with customers and project team
- Conduct regular site visits to monitor site progress
- Resource planning and forecasting
- Maintain accurate project files and databases.
Project Engineer NI - High Rise
PT. Berca Schindler Lifts
, Indonesia
11.2013 - 09.2015
- Set project management tooling up for specific sites
- Work in support of Project manager to understand scope, programme & budget
- Liaise with customer for updates and clarifications
- Work with builders to prepare sites for install teams
- Liaise with Project Manager or customer directly on customer requirements, including site specific programme & plan, issuing work method statements, ensuring permits and inductions are up to date
- Scheduling - Resource planning and ensuring customer access availability
- Conduct regular site visits to monitor site progress and toolbox talk.
Architect & Project Management Team
CV. Budi Dharma Putera
, Indonesia
07.2010 - 07.2011
- Buildings design including 3D model
- Design cost estimation
- Assist Project Manager during project execution (programming, S curve update)
- Bridge the communication between project stakeholders (architect, owner, contractor).
Trainee
Zenitaka Corporation
Osaka, Japan
09.2009 - 10.2009
- Assist the architect during design process
- Attend meeting with clients for design presentation/consultation
- Attend learning program with Architect Tadao Ando under his Scholarship Program.
Education
Master of Science (Contruction Project Management) -
National Taiwan University of Science & Technology
Taiwan07.2013
Master of Engineering (Project Management) -
Sepuluh Nopember Institute of Technology
Indonesia07.2012
Bachelor of Architecture -
Udayana University
Indonesia04.2010
Skills
- Knowledge of overall Schindler business process
- Knowledge of Schindler financials
- Knowledge of Schindler reporting system
- Knowledge of the Schindler quality assurance system
- Resource & process management
- Leadership
- Communication & Negotiation Skills
- Process Improvement
Career Overview
- Zenitaka Corporation, Osaka (Japan)
- CV. Budi Dharma Putera (Indonesia)
- PT. Berca Schindler Lifts (Indonesia)
- Schindler Lifts Australia Pty Ltd (Australia)
Languages
English
Full Professional
Indonesian (Bahasa)
Native/ Bilingual
Timeline
Canberra Branch Manager and NI/MOD Installation Manager
Schindler Lifts Australia Pty Ltd
07.2021 - Current
Associate Director – EI & MOD
PT. Berca Schindler Lifts
11.2020 - 06.2021
Branch Manager - Bali & Nusa Tenggara
PT. Berca Schindler Lifts
01.2018 - 10.2020
Key Account Manager & Customer Excellence Champion
PT. Berca Schindler Lifts
07.2016 - 12.2017
Project Manager NI - Low Rise
PT. Berca Schindler Lifts
10.2015 - 06.2016
Project Engineer NI - High Rise
PT. Berca Schindler Lifts
11.2013 - 09.2015
Architect & Project Management Team
CV. Budi Dharma Putera
07.2010 - 07.2011
Trainee
Zenitaka Corporation
09.2009 - 10.2009
Master of Science (Contruction Project Management) -
National Taiwan University of Science & Technology
Master of Engineering (Project Management) -
Sepuluh Nopember Institute of Technology
Bachelor of Architecture -
Udayana University
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