Novia Pradana
Hillside
Summary
Prosci ADKAR change management practitioner with a proven record in leading and managing large complex organisational change programs, both technology and business-transformation driven. A people person with a solid background in the implementation of both project management and organisational change management methodologies to support business transformation strategies. Accomplished professional with a wealth of experience in business analysis, project management and change management in various industries such as retail, engineering, waste management, health insurance, aged care, local and state governments, energy and hospitality. A versatile consultant with more than 20 years of portfolio, program and project management industry experience. PRINCE2 certified. Trained in Axelos P3O and SAFe Lean-Agile frameworks. Complex sizeable project portfolio and governance experience, illustrating the ability to critically analyse and interpret across multi-tiered organisations with diverse requirements and proactively manage conflicting timelines. Astute relationship builder with a track record of influencing and cultivating professional relationships and teamwork to achieve synergies, understanding, consensus and collaboration.
Overview
26
26
years of professional experience
Work History
Business Transformation Delivery Lead (contract role)
Care Connect Limited
04.2023 - 07.2024
- Leading the implementation of a new business model that transforms an aged-care broker into a direct aged-care service provider, which includes:
- The management of multiple projects within 4 workstreams (workforce, client, provider and technology workstreams)
- Providing advisory and support to The Executive Leadership Team (CEO and General Managers) in transitioning the organisation to the new business model by leading governance forums to conduct decision-making workshops, providing consultancy and analysis on issue & risk mitigation, new business practices, organisational change and supplier management
- Managing the procurement of technology solutions for workforce rostering & payroll
- Managing the procurement of direct care temporary workforce arrangements
- The relationship management of third-party vendors / suppliers
- The development of organisational change management strategy and transition plans into the new business model
- Facilitating the development of communication strategy for internal and external stakeholders
- Working with Executive Leadership Team to implement the organisational change management and communication strategies and plans
- Lead a team that consists of Project Managers, Business Analysts and Change Champions
- Led the transition project that transferred around 400 clients from Manningham City Council to Care Connect Ltd as their new CHSP (Commonwealth Home Support Programme) service provider
IT Governance & PMO Manager
Melton City Council
07.2021 - 04.2023
- Managed the operation of the IT department’s Portfolio Management Office (PMO), including staff supervision (Project Managers, PMO Analysts, Procurement Officer, PMO Admin Support, and contractors)
- Led the delivery of Melton’s Business Transformation Program to transition Council into a digital organisation
- Accountable for the procurement and governance of IT services and assets, human and financial resources, and third-party suppliers to achieve technology-dependent organisation objectives
- Implemented Scaled Agile portfolio management framework and led the transition of the IT service delivery method into the new framework
- Implemented IT procurement and budget compliance policies and procedures
- Led organisational change management forums to support the transition and sustain the adoption of new frameworks, policies and procedures
- Drove the organisational compliance and assurance initiatives, policy administration, service level agreements and performance
- Drove the alignment of IT to organisational priorities, coordinate technology investment decision-making, and provide oversight on the department's annual & quarterly budget planning and reporting ($15mil / annum)
Business Engagement and IT Portfolio Manager (Dual Role)
Melton City Council
03.2018 - 07.2021
- A dual role to consolidate the business engagement responsibilities and the management of the IT projects portfolio to support the delivery of Melton’s Business Transformation initiatives
- Coordinate all programmes and projects from the IT portfolio through the information technology project management office, ensuring adherence to project management standards
- Led the development of the IT Portfolio Management Office (PMO) for Melton’s IT department to oversee the delivery of IT projects portfolio (including business transformation initiatives)
- Implemented auditing policies and procedures for project management, budget management and technology procurement
- Managed technology assets procurement activities across the organisation including tenders, third-party contracts and supplier relationship management
- Implemented governance practices to improve investment decision-making and prioritisation methods
- Drove the organisational compliance and assurance initiatives, policy administration, service level agreements and performance
- Managed the rapid deployment of remote technology to approximately 800 Council staff as part of Council’s response to COVID-19 pandemic
Business Engagement Manager
Melton City Council
04.2016 - 03.2018
- Managed the delivery of business analysis and organisational change management strategic vision
- Led the establishment of Council’s Business Transformation Program (a 6-year initiative to transition paper-based services into online / digital services)
- Managed an Organisational Change Management team (a Change Manager and contract Change Analysts) and oversaw the delivery of the organisational change impact assessments and strategies for key transformation programs at Melton City Council
- Managed a team of Business Analysts who delivered feasibility studies and business cases for business departments across Melton City Council
- Led the implementation of the Business Engagement model to improve relationships between IT and other business departments across Melton City Council
Lead Business Analyst / Project Manager
Melton City Council
07.2013 - 04.2016
- Managed the delivery of business improvement projects, including the business process re-engineering initiatives for various departments in Melton City Council
- Developed IT project management framework in partnership with Council’s Capital Projects department
- Managed a group of Business Analysts (contract and permanent staff), ensuring that all business analysts adhere to practice best project management and business analysis tools and techniques
- Established and implemented project management and business analysis Communities of Practice (Centres of Excellence)
Senior Business Analyst
Myer
11.2012 - 06.2013
- Managed a team of Business Analysts and Test Analysts in the project's Business Process and Requirements activities
- Managed the work of the third-party vendors (local and overseas), including negotiating and setting the quality standards and timeframes for their outputs
Senior Business Analyst
Fujitsu Australia
06.2009 - 11.2012
- Responsible for the delivery of business analysis in several key clients, including Medibank Private, Coles and Victoria Police
- Led the transition of business analysis and testing practices and resources from KAZ Group to Fujitsu following Fujitsu’s acquisition
Team Leader for Business Analysts and Test Analysts
KAZ Group Pty Ltd
02.2008 - 06.2009
- Company Overview: (a subsidiary of Telstra)
- Responsible for the implementation of the Business Analysis Centre of Excellence, facilitating the upskilling of Business Analysts and Test Analysts to meet clients’ business needs, assisting senior management in maintaining the utilisation target rates for the business analysis and testing resources, and completing bi-annually performance reviews for the business analysis and testing resources
- (a subsidiary of Telstra)
Senior Business Analyst
KAZ Group Pty Ltd
03.2007 - 01.2008
- Company Overview: (a subsidiary of Telstra)
- Responsible for the delivery of business analysis for major clients
- Managed a team of Business Analysts
- Accountable for team supervision, work allocation and performance management
- Delivered and provided oversight on Current and Future State analysis; Business Requirements gathering facilitations; Business Case development; and business readiness and organisational change management activities
- (a subsidiary of Telstra)
Change Analyst
Avanteos
10.2006 - 02.2007
- Company Overview: (a subsidiary company of Commonwealth Bank)
- Responsible for organisational change management analysis and implementation for the proposed integration of some business processes and systems between Avanteos and Goldman Sachs JBWere
- (a subsidiary company of Commonwealth Bank)
Senior Lead Business Analyst
Powerdirect
06.2006 - 10.2006
Business Analyst - Integrated Justice Information Strategy (IJIS) Program
Queensland Department of Justice and Attorney-General
01.2005 - 05.2006
System Test Coordinator - Information and Facilities Management
Queensland Dept of Housing
09.2004 - 01.2005
Lead Business Analyst – Application Portfolios
Service Essentials Pty Ltd
03.2003 - 09.2004
Lead Business Analyst – Application Portfolios
ENERGEX
10.1998 - 03.2003
Education
Post Graduate Certificate of Business Administration -
The University of Adelaide
SAFe Portfolio Management, Incremental Learning & Consulting -
Melbourne
Prosci ADKAR Certification Program -
Prosci
Elevate Leadership Training Program -
Melton City Council
Implementing and Auditing Quality Management System (ISO 9001:2015) -
SAI Global
COBIT5 IT Management Framework -
DCX
Certified Prince2 Practitioner -
ALC
Leading Change – Leadership Experience -
Melton City Council
Managing Performance – Leadership Experience -
Melton City Council
Influencing and Negotiation Skills -
AIM
Exceptional Customer Service -
Upfront Communications
Skills
- Business transformation delivery
- Organisational change management strategy & delivery
- Business engagement model
- Stakeholder management
- Program management
- Project management
- Portfolio and PMO
- Business analysis
- Business process re-engineering
- Business process documentation
- Business case and proposal
- Business plan
- Procurement
- Vendor / supplier management
- Workshop facilitation
- Training documentation & delivery
- Software testing & implementation
- Governance & compliance
Timeline
Business Transformation Delivery Lead (contract role)
Care Connect Limited
04.2023 - 07.2024
IT Governance & PMO Manager
Melton City Council
07.2021 - 04.2023
Business Engagement and IT Portfolio Manager (Dual Role)
Melton City Council
03.2018 - 07.2021
Business Engagement Manager
Melton City Council
04.2016 - 03.2018
Lead Business Analyst / Project Manager
Melton City Council
07.2013 - 04.2016
Senior Business Analyst
Myer
11.2012 - 06.2013
Senior Business Analyst
Fujitsu Australia
06.2009 - 11.2012
Team Leader for Business Analysts and Test Analysts
KAZ Group Pty Ltd
02.2008 - 06.2009
Senior Business Analyst
KAZ Group Pty Ltd
03.2007 - 01.2008
Change Analyst
Avanteos
10.2006 - 02.2007
Senior Lead Business Analyst
Powerdirect
06.2006 - 10.2006
Business Analyst - Integrated Justice Information Strategy (IJIS) Program
Queensland Department of Justice and Attorney-General
01.2005 - 05.2006
System Test Coordinator - Information and Facilities Management
Queensland Dept of Housing
09.2004 - 01.2005
Lead Business Analyst – Application Portfolios
Service Essentials Pty Ltd
03.2003 - 09.2004
Lead Business Analyst – Application Portfolios
ENERGEX
10.1998 - 03.2003
SAFe Portfolio Management, Incremental Learning & Consulting -
Melbourne
Prosci ADKAR Certification Program -
Prosci
Elevate Leadership Training Program -
Melton City Council
Implementing and Auditing Quality Management System (ISO 9001:2015) -
SAI Global
COBIT5 IT Management Framework -
DCX
Certified Prince2 Practitioner -
ALC
Leading Change – Leadership Experience -
Melton City Council
Managing Performance – Leadership Experience -
Melton City Council
Influencing and Negotiation Skills -
AIM
Exceptional Customer Service -
Upfront Communications
Post Graduate Certificate of Business Administration -
The University of Adelaide
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