Noviana Gribben
Lilydale
Summary
Dynamic and results-driven professional with extensive experience at Australia Post, excelling in operations management and customer service. Proven track record of enhancing operational efficiency and increasing employee satisfaction through effective training. Skilled in problem-solving and financial control, implementing cost-saving measures that significantly reduced expenses while fostering a collaborative team environment.
Overview
22
22
years of professional experience
Work History
Post Office Manager/Supervisor
Australia Post
02.2012 - Current
- Streamlined postal operations by implementing efficient sorting and delivery processes.
- Adjusted delivery plans to maintain punctuality.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Strengthened community relations through participation in local events and open houses, increasing public awareness of postal services.
- Managed a diverse team of postal workers, fostering an inclusive work environment that promoted teamwork and collaboration.
- Implemented cost-saving measures through careful budget management and resource allocation, reducing overall operational expenses.
- Ensured compliance with all federal regulations pertaining to postal services, safeguarding both employee safety and customer privacy at all times.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Oversaw facility maintenance tasks to ensure a safe, clean, and functional workspace for employees and customers alike.
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by Number%.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Hospitality Team Member
Edge Hospitality - Yering Meadow Golf Club
01.2022 - 03.2025
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
- Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
- Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
- Facilitated smooth operations during events and functions, handling logistics and guest relations.
- Assisted in inventory management to prevent shortages and oversupply, maintaining optimal stock levels.
Hospitality Team Member
Deli Cafe & Wattleseed Restaurant
06.2008 - 06.2010
Sales Manager
Redtop Hotel
04.2007 - 11.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Sales Executive
Accor Hotel Group
04.2006 - 04.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Flight Attendant
Garuda Indonesia
02.2003 - 02.2006
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Education
Bachelor Of Economics - Marketing Management
Institute of Business
Jakarta, Indonesia 11.2001
Skills
- Workload prioritization
- Operations management
- Hiring
- Mail delivery
- Sales support
- Fraud prevention
- Financial control
- Cost savings implementation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Customer relations
- Postal regulations
- Operational efficiency
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Professional Working
Japanese
Limited Working
Korean
Limited Working
Italian
Limited Working
Timeline
Hospitality Team Member
Edge Hospitality - Yering Meadow Golf Club
01.2022 - 03.2025
Post Office Manager/Supervisor
Australia Post
02.2012 - Current
Hospitality Team Member
Deli Cafe & Wattleseed Restaurant
06.2008 - 06.2010
Sales Manager
Redtop Hotel
04.2007 - 11.2007
Sales Executive
Accor Hotel Group
04.2006 - 04.2007
Flight Attendant
Garuda Indonesia
02.2003 - 02.2006
Bachelor Of Economics - Marketing Management
Institute of Business
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