Novi Katharina Pagarigan
Melbourne,VIC
Summary
With experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient and knowledge in MYOB AE, Microsoft Suite (Word, Excel, Power Point, Adobe Acrobat, Outlook), Xero, Reckon One).
Overview
22
22
years of professional experience
Work History
Administrative Officer
Val Consuting Pty Ltd
07.2022 - 06.2024
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for CEO.
- Created, prepared, and delivered reports to various departments.
- Prepared and submit employees weekly payroll across different departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed budgets and generated financial reports for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Direct Services Coordinator
Tender Loving Care Disability Services Pty Ltd
08.2020 - 06.2022
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Assist VIC State Manager to develop, execute and monitor progress Victoria strategic business plan.
- Actively participated in the formulation of the Victoria objectives, goals and strategies.
- Ensure that all TLC systems, processes and procedures are followed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Facilitate in organizing and publishing fortnightly roster for VIC employees.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 100 plus employees.
- Facilitate clients' meetings to retrieve feedback regarding company's policies and procedures, support services, as well as TLC response to grievances.
- Work collaboratively with Support Coordinators, Behaviour Specialist, Area Managers, LACs, Allied Health team and client's core supports to review and implement behavioural strategies, resolve issues and actively reviewing client's short term and long term goals.
- Assist and developed tailored support programs to promote skills development and encourage social and community participation.
- promote and support clients' to access connections and networking opportunities outside f service systems, aligned with individual goals.
- Weekly, fortnightly and monthly reporting in PRODA for the usage of restrictive practices.
Disability Support Worker
Tender Loving Care Disability Services Pty Ltd
03.2020 - 08.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Drove clients safely to social activities and appointments.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Facilitated family meetings to discuss patient care plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Participated in clinical supervision to maintain professional development.
- Collaborated with healthcare providers to drive continuity of care.
Disability Support Worker
Southern Cross Community Healthcare
12.2010 - 12.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Adhered to company requirements for patient interactions and care standards.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Worked with medical teams, patients and families to implement effective treatment plans.
Customer Contact Officer
Serco Asia Pacific
02.2018 - 05.2018
- Respond to inbound calls from new and existing DHS (Department of Human Services) customers.
- Assist customers enquiries in regards to MYGOV (ie. log in, password reset, troubleshooting).
- Assist customers to report fortnightly income into the database/ system.
- Redirecting calls to the appropriate departments.
- Meet individual and team KPIs.
Office Assistant
Wilson Pateras Accountants & Advisors
02.2014 - 05.2014
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information (ie. MYOB AE).
Customer Service Sales Representative
Montano Collections
09.2011 - 03.2012
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Team Leader
Torts Famous YEO Corp
09.2007 - 04.2009
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
Restaurant Team Leader
Torts Famous JA Corp
02.2006 - 07.2007
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Catering Assistant
Stacks Pancake Bar
12.2004 - 01.2006
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Oversaw catering orders to verify accuracy and completeness.
- Inspected catering equipment and utensils regularly to manage wear and tear.
Office Secretary
St Ambrose Catholic Parish
05.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to the Parish by copying, faxing, and filing documents.
- Create and produce Church related pamphlets (ie. Marriage counselling pamphlets).
Education
Certificate III - Individual Support (Ageing)
Healthskills Australia
Melbourne, VIC03.2016
High School Diploma -
Academy of Mary Immaculate
Fitzroy, VIC12.2004
Skills
- Documentation and control
- Budget Adherence
- Records Management
- Account Reconciliation
- Relationship Building
- Scheduling appointments
- Office Management
- Presentation Design
- Scheduling and calendar management
- Event Coordination
- Document Control
- Credit and collections
- Human Resources Support
- Database Administration
- Payroll and budgeting
Extracurricular Activities
- Volunteered at the local Junior Football Club, 2002 to current.
- Travel locally, interstate or Internationally whenever possible to experience, explore and learn about other cultures, food, nature and local way of life.
- Listen, sing and dance to music daily as a way of expression and relaxation.
- Photographs activities with friends, family or colleagues to capture special moments into lasting memories.
- Exercise and play sport (Volleyball or Football) whenever possible and go on a walk to the beach to upkeep physical and mental health.
Languages
English
Native or Bilingual
Indonesian
Limited Working
Japanese
Elementary
Korean
Elementary
Timeline
Administrative Officer
Val Consuting Pty Ltd
07.2022 - 06.2024
Direct Services Coordinator
Tender Loving Care Disability Services Pty Ltd
08.2020 - 06.2022
Disability Support Worker
Tender Loving Care Disability Services Pty Ltd
03.2020 - 08.2020
Customer Contact Officer
Serco Asia Pacific
02.2018 - 05.2018
Office Assistant
Wilson Pateras Accountants & Advisors
02.2014 - 05.2014
Customer Service Sales Representative
Montano Collections
09.2011 - 03.2012
Disability Support Worker
Southern Cross Community Healthcare
12.2010 - 12.2019
Team Leader
Torts Famous YEO Corp
09.2007 - 04.2009
Restaurant Team Leader
Torts Famous JA Corp
02.2006 - 07.2007
Catering Assistant
Stacks Pancake Bar
12.2004 - 01.2006
Office Secretary
St Ambrose Catholic Parish
05.2002 - 01.2004
Certificate III - Individual Support (Ageing)
Healthskills Australia
High School Diploma -
Academy of Mary Immaculate
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