Aidan Wells

As a Customer Service Team Member at Woolworths, I provided friendly and efficient service at checkouts and the service desk, ensuring a positive shopping experience for every customer. My responsibilities included scanning and bagging items, processing payments, handling refunds and enquiries, and assisting with self-serve checkouts. I maintained a clean and organized workspace, followed safety and cash-handling procedures, and supported team members during busy periods. I consistently delivered high standards of customer care with a helpful and approachable attitude. This role developed my communication, problem-solving, and multitasking skills in a fast-paced retail environment.

Experienced in delivering exceptional front-line customer service within cultural and commemorative institutions. As a Visitor Services Officer at the Australian War Memorial, I provided a welcoming environment, guided guests through exhibitions, answered enquiries, and supported commemorative events. Ensured smooth visitor flow, adhered to safety protocols, and maintained respectful engagement with sensitive historical content. Demonstrated strong communication skills, adaptability, and a deep understanding of Australia’s military history. Passionate about enhancing public experience and fostering meaningful connections between visitors and national heritage.

As a Customer Service Attendant at iPlay, I delivered high-quality service in a fast-paced, family entertainment environment. Responsibilities included greeting and assisting guests, operating arcade machines and point-of-sale systems, handling cash and EFTPOS transactions, and maintaining a clean, safe, and engaging venue. I supported birthday parties and group bookings, ensuring a fun and memorable experience. I regularly resolved customer enquiries and issues with professionalism and a positive attitude. My role required strong communication skills, teamwork, and the ability to multitask under pressure. I consistently contributed to a welcoming atmosphere that encouraged repeat visits and enhanced customer satisfaction.

As a Crew Member at McDonald’s, I provided fast, friendly, and efficient service in a high-paced environment. I took customer orders, prepared food and beverages to quality standards, and maintained cleanliness and hygiene across dining, kitchen, and service areas. I operated point-of-sale systems, handled cash and EFTPOS transactions, and worked collaboratively with team members to meet shift goals. I followed food safety procedures, adapted to changing demands, and ensured a positive experience for all customers. This role strengthened my communication, teamwork, and time management skills, and taught me how to perform under pressure while maintaining excellent service standards.