NOWSHIN NAWAL
Aura
Summary
An international student of Master of Information and Communications Technology of the University of the Sunshine Coast; experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
E-Commerce Coordinator
Euro Car Electronics
12.2025 - Current
- Enhanced online store visibility by regularly updating products and promotions.
- Streamlined order processing by coordinating shipping, returns, and refunds efficiently.
- Resolved customer inquiries promptly, ensuring a positive online shopping experience.
- Supported marketing initiatives through email campaigns and website updates effectively.
- Analyzed sales and inventory data to improve overall store performance.
Sales Associate
Shaver Shop
05.2025 - Current
- Enhanced store visual appeal by organizing racks and shelves effectively.
- Ensured accurate cash transactions following company policies and procedures.
- Cultivated customer relationships to drive repeat business and loyalty.
- Processed returns and exchanges in accordance with established store policies.
- Maintained professionalism while resolving issues in high-pressure situations.
- Prepared merchandise for sales by pricing and tagging products efficiently.
Casual Customer Screening Officer
Amplifon
05.2025 - Current
- Ensured traveler safety by adhering to established screening protocols consistently.
- Enhanced customer satisfaction by professionally addressing passenger concerns and needs.
- Achieved compliance with international aviation regulations through continuous knowledge updates.
- Streamlined security checkpoint processes, reducing wait times for travelers efficiently.
- Trained new Screening Officers to maintain high security standards and protocols.
- Identified potential threats quickly, ensuring a secure environment through proactive reporting.
Sales Representative
TMT Marketing
04.2025 - 05.2025
- Enhanced customer satisfaction through personalized product recommendations and expertise.
- Increased sales by promoting complementary products during customer interactions.
- Maintained competitive awareness to assist customers in informed purchase decisions.
- Updated on promotions, policies, and security protocols to inform customer inquiries.
- Collaborated with team members to achieve sales goals and improve service quality.
Office Assistant(Business Developer)
Noble Training Group
03.2025 - 04.2025
- Maintained confidentiality while handling sensitive information in administrative tasks.
- Increased office efficiency by organizing files and managing schedules effectively.
- Streamlined operations by managing incoming mail, phone calls, and visitor inquiries.
- Accelerated document processing through accurate data entry and timely filing.
- Ensured prompt delivery of information by managing correspondence effectively.
- Contributed to decision-making by assisting in report and presentation preparation.
Manager
Mirsaige PMC
07.2024 - 12.2024
- Boosted employee productivity through effective management and motivation techniques.
- Completed multiple tasks efficiently within set deadlines and timeframes.
- Ensured safe, organized, and professional work environment for all employees.
- Resolved customer disputes quickly, enhancing satisfaction and service quality.
- Maximized team performance by cross-training employees on various functions.
- Enhanced workplace safety by implementing improved safety procedures and protocols.
Assistant Manager
MGH Group
12.2019 - 07.2024
- Achieved operational excellence by supervising daily activities and meeting service expectations.
- Enhanced customer experience by maintaining a clean, organized, and safe store environment.
- Fostered positive workplace culture through strong relationships with team members.
- Increased accuracy in cash handling by closely monitoring intake and deposit records.
- Resolved customer complaints swiftly, resulting in improved satisfaction ratings.
Officer Cadet
Bangladesh Military Academy
01.2015 - 12.2015
- Enhanced unit readiness through regular equipment inspections and timely maintenance.
- Organized large-scale training events, boosting exercise effectiveness and participant engagement.
- Implemented strict safety protocols, promoting adherence to standard operating procedures.
- Collaborated with peers to improve problem-solving and decision-making strategies.
- Facilitated emergency response efforts with quick actions and effective communication.
- Cultivated leadership skills through active participation in development programs.
Education
Master of Information And Communication Technology - ICT
University of Sunshine Coast
Sunshine Coast, QLD03.2027
MSS - International Relations
Bangladesh University of Professionals
Dhaka, BangladeshBSS - International Relations
Bangladesh University of Proffessionals
Dhaka, BangladeshHSC - Science
Adamjee Cantonment Collage
Dhaka, BangladeshSSC - Science
Shaheed Bir Uttom Lt Anwar Grils' College
Dhaka, BangladeshSkills
- Customer service
- Team leadership
- Time management
- Team motivation
- Staff management
- Project management
- Money handling
- Decision-making
- Customer relations
- Staff training and development
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Collaborated with team of 59 in the development of Women’s Day celebrations with OBHAI ride sharing app in 2021.
- Resolved product issue through consumer testing.
Certification
- Conference, On Upcoming 45th Session of the Council of Foreign Ministry of OIC, Dhaka conducted by Bangladesh Institute of International and Strategic Studies (BISS)
- Seminar, On "Rethinking Governance: Treacherous Terrain, Shifting Agenda and the Possible Way Forward" conducted by BUP
- Joint Seminar, On "Regional Connectivity: Opportunities and Challenges" by National Defence College and Bangladesh Institute of International and Strategic Studies
- Seminar, On "Working on UN/Job Opportunities in the United Nations: Ways to Increase the Participation of Bangladeshi Applicants" organized by BIPSOT
- Training Program, On "Implementation of Sustainable Development Goals(SDG) and Financial Literacy for the Youth" organized by IFIC Bank
- Python Certificate from Certiport.
LANGUAGES
Bengali - Native or Bilingual
English - Full Professional
French - Professional Working
Hindi - Full Professional
Urdu - Full Professional
AVAILABILITY
Immediate Start
Timeline
E-Commerce Coordinator
Euro Car Electronics
12.2025 - Current
Sales Associate
Shaver Shop
05.2025 - Current
Casual Customer Screening Officer
Amplifon
05.2025 - Current
Sales Representative
TMT Marketing
04.2025 - 05.2025
Office Assistant(Business Developer)
Noble Training Group
03.2025 - 04.2025
Manager
Mirsaige PMC
07.2024 - 12.2024
Assistant Manager
MGH Group
12.2019 - 07.2024
Officer Cadet
Bangladesh Military Academy
01.2015 - 12.2015
MSS - International Relations
Bangladesh University of Professionals
BSS - International Relations
Bangladesh University of Proffessionals
HSC - Science
Adamjee Cantonment Collage
SSC - Science
Shaheed Bir Uttom Lt Anwar Grils' College
Master of Information And Communication Technology - ICT
University of Sunshine Coast