Summary
Overview
Work History
Education
Skills
Work Rights
Certificates Training Courses
Personal Information
Timeline
Generic

Nowshin Zaman

Kingston,TAS

Summary

Results-driven Retail Operations Specialist with a strong focus on optimizing daily processes to boost productivity and customer satisfaction. Builds and maintains effective supplier relationships for optimal product availability. Manages team performance to uphold safety and hygiene standards while ensuring consistent quality across retail environments.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Coles - Spring Farm Village
Kingston, Tasmania
05.2026 - Current
  • Selected fresh produce, grocery items, and household products according to customer requirements.
  • Picked and packed online customer orders accurately and efficiently.
  • Maintained product quality, freshness, and presentation standards.
  • Operated handheld devices and Coles systems to efficiently process online shopping orders.
  • Communicated with store staff to locate out-of-stock items for customers.
  • Worked in a fast-paced retail environment while meeting time targets.
  • Greeted customers warmly at store entrance to create a welcoming atmosphere. and answered product or service questions.
  • Guided customers in locating desired products on the shop floor.
  • Followed workplace safety, hygiene, and stock handling procedures.

Owner-Operator / Store Manager

Seven Mile Beach Store
Seven Mile Beach, Tasmania
12.2024 - Current
  • Owned and managed daily operations of a retail store, takeaway, fuel service station, and Australia Post outlet
  • Supervised staff, prepared rosters, and coordinated shift scheduling.
  • Managed Australia Post transactions including parcels, mail, and customer inquiries.
  • Addressed customer inquiries and resolved issues to improve overall shopping experience.
  • Oversaw food preparation, coffee service, and takeaway operations.
  • Built relationships with suppliers for timely product delivery and competitive pricing.
  • Ensured compliance with safety, hygiene, and workplace procedures.

Team Leader

Seven Mile Beach Store
Seven Mile Beach, Australia
02.2022 - 11.2024
  • Oversaw daily operations of grocery, takeaway, and service areas to ensure smooth service delivery
  • Supported food preparation and presentation while enhancing customer service experience
  • Executed cash register operations and processed customer transactions efficiently

Education

Bachelor of Arts - English

National University
Bangladesh
01-2011

Skills

  • Customer order processing
  • Cash handling
  • Retail operations
  • Inventory management
  • Retail merchandising
  • Staff supervision
  • Workplace hygiene and safety compliance
  • Fast-paced environment adaptability
  • Communication and teamwork skills
  • Problem solving & Decision-making

Work Rights

Permanent Resident (Australia)

Certificates Training Courses

  • Do food safely Certificate
  • SITSS00069 - Food safety supervision Skill Set
  • NONC0194A-V01- Espresso Essentials

Personal Information

  • Available to start immediately
  • Full Australian Driving License

Timeline

Personal Shopper

Coles - Spring Farm Village
05.2026 - Current

Owner-Operator / Store Manager

Seven Mile Beach Store
12.2024 - Current

Team Leader

Seven Mile Beach Store
02.2022 - 11.2024

Bachelor of Arts - English

National University
Nowshin Zaman