Nozomi Nakamura
MONA VALE - NSW,NSW
Summary
Experienced teacher, educator and waiter with a diverse range of experience in a variety of positions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Attention to detail and developed communication skills will be utilised to build rapport with and connect to customers and team members. Looking for a role that acknowledges and encourages forward thinking, a team focused mentality and passion for improvement in the workplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher
Forest Japanese School
04.2023 - Current
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Early Childhood Educator
G8 Education
05.2016 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Waiter
TAMAGAWA
10.2013 - 05.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cooking Teacher
ABC Cooking Studio
04.2009 - 08.2013
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Diploma - Early Childhood Education
MEGT Institute
Sydney, NSW08.2017
Bachelor of Nutrition - Nutrition
Nagasaki International University
Japan 03.2009
Skills
- Complaint Handling
- Customer Retention
- Teamwork Abilities
- Excellent Communication
- Active Listening
- Customer Service
Languages
Japanese
Native or Bilingual
Certification
NSW Working with Children Check
Timeline
Teacher
Forest Japanese School
04.2023 - Current
Early Childhood Educator
G8 Education
05.2016 - 02.2019
Restaurant Waiter
TAMAGAWA
10.2013 - 05.2016
Cooking Teacher
ABC Cooking Studio
04.2009 - 08.2013
Diploma - Early Childhood Education
MEGT Institute
Bachelor of Nutrition - Nutrition
Nagasaki International University
Similar Profiles
Takahiro HikidaTakahiro Hikida
English Teaching Assistant in Japan at ALIVE (Japanese International School)English Teaching Assistant in Japan at ALIVE (Japanese International School)
Tobias ReyesTobias Reyes
Community Work Volunteer at Southeast Japanese School and Community CenterCommunity Work Volunteer at Southeast Japanese School and Community Center
PING ZHOUPING ZHOU
Japanese Language Teacher at Princeton Community Japanese Language SchoolJapanese Language Teacher at Princeton Community Japanese Language School