Nozomi Ogiwara
Redfern,NSW
Summary
Dynamic leader with a proven track record at Nomidokoro Indigo, enhancing operational efficiency and customer satisfaction. Excelled in team management and operations management, significantly improving service quality. Skilled in inventory control and critical thinking, consistently achieving high performance in customer engagement and service excellence.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Nomidokoro Indigo
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and services.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Restaurant Manager
Nakano Darling
03.2022 - 09.2022
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Assistant Store Manager
Chateraise Co.,Ltd
06.2020 - 03.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Flight Attendant
All Nippon Airways
04.2013 - 04.2019
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Diploma Of Cabin Attendant / Airline -
Japan College of Foreign Languages
Tokyo, JapanSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Customer service best practices
- Critical thinking
Languages
Japanese
Native or Bilingual
Timeline
Restaurant Manager
Nomidokoro Indigo
09.2022 - Current
Assistant Restaurant Manager
Nakano Darling
03.2022 - 09.2022
Assistant Store Manager
Chateraise Co.,Ltd
06.2020 - 03.2022
Flight Attendant
All Nippon Airways
04.2013 - 04.2019
Diploma Of Cabin Attendant / Airline -
Japan College of Foreign Languages
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