Lacey Templeton
Burpengary,QLD
Summary
I am a friendly and outgoing candidate with a passion for providing excellent customer service and facilitating guest satisfaction. I am a hardworking and flexible individual that has experience with the food and beverage service industry, as well as administration experience in taking and organising reservations. Capable customer service agent who is successful in delivering quality service in fast-paced environments that require multi-tasking. Experienced as a gaming attendant and general guest service agent. RSA and RSG certified.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Community Sports Club Group
04.2023 - Current
- Investigate and resolve customer concerns related to order inquiries and delivery tracking, demonstrating a proactive and problem-solving attitude
- Maximise customer satisfaction by anticipating needs and consistently offering expert support, contributing to a positive overall customer experience
- Manage customer calls efficiently in a fast-paced call centre environment, demonstrating strong multitasking skills and maintaining a high level of professionalism.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
CUSTOMER SERVICE REPRESENTATIVE
Ski Japan
11.2022 - 03.2023
- Anticipated and addressed customer needs proactively, providing expert support to maximise satisfaction and enhance the overall guest experience
- Issued room keys and provided detailed instructions to bellhops, ensuring a smooth check-in process for guests and maintaining a high level of service efficiency
- Managed reservations, check-in and check-out procedures proficiently within the hotel system, maintaining accurate and up-to-date guest records
- Enhanced guest stays by recommending local attractions and dining establishments, contributing to a personalised and enjoyable experience during their visit
- Coordinated with housekeeping services to verify room readiness for new guests, ensuring a clean and welcoming environment and arranged transportation services to meet guest travel needs.
OFFICE ASSISTANT
Leisure Pools
02.2021 - 10.2022
- Prepared and drafted professional business correspondence, including letters, invoices and basic contract language, ensuring accuracy and adherence to corporate standards
- Managed office supplies inventory by proactively ordering supplies to prevent depletion, optimising operational efficiency and maintaining a well-equipped workspace
- Fielded a high volume of incoming calls with a focus on providing detailed and accurate messages, demonstrating strong communication skills and professionalism
- Assisted staff by providing resources and paperwork support, contributing to the seamless completion of assignments and ensuring workflow continuity
- Created and maintained databases for effective organisation and management of information, enhancing data accessibility and facilitating efficient decision-making processes.
Education
Bachelor of International Studies - Political Science -
University of Sunshine Coast
11.2023
Skills
- Reservation Management
- Outgoing Personality
- Responsible Alcohol Service
- Bar Equipment Familiarity
- Food and Beverage Service
- Teamwork and Professionalism
- Customer Service Management
- Cash Handling
Attributes
- Produces results individually or within a team.
- Powerful observation and strategic analysis.
- Collaborative practitioner with strong cooperative focus.
- Highly efficient organisational ability.
- Committed to ensuring adherence to standards, policies and best practices.
References
TAYLOR BELGROVE, Manager/Owner, Leisure Pools, North Brisbane, 0417 771 451
Certification
Responsible Service of Alcohol (RSA) certified
Responsible Service of Gaming (RSG) certified
Food Safety training certified
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Community Sports Club Group
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Ski Japan
11.2022 - 03.2023
OFFICE ASSISTANT
Leisure Pools
02.2021 - 10.2022
Bachelor of International Studies - Political Science -
University of Sunshine Coast
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