Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

NQOBILE Mandey NDEBELE

Gold Coast,QLD

Summary

Dynamic professional with extensive experience at WILD HORIZONS, excelling in customer service and reservation management. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and relationship building. Skilled in travel planning and itinerary management, consistently delivering exceptional experiences that foster repeat business.

Overview

5
5
years of professional experience

Work History

Reservationist

WILD HORIZONS
VICTORIA FALLS, ZIMBABWE
09.2023 - 06.2025
  • Managed customer inquiries via phone and email for travel bookings.
  • Coordinated reservation details using company-specific software systems.
  • Assisted guests with itinerary changes and special requests promptly.
  • Maintained accurate records of bookings and customer preferences daily.
  • Provided exceptional customer service to enhance guest experiences consistently.
  • Resolved booking conflicts and escalated issues to management as needed.
  • Collaborated with travel partners to confirm availability and pricing information.
  • Resolved customer complaints in a professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Responded promptly to emails sent by customers regarding their inquiries.
  • Prepared daily reports on occupancy, arrivals and departures of guests.
  • Checked availability of rooms upon request from potential customers.
  • Answered guests' questions regarding local attractions and directions.
  • Greeted guests and provided them with necessary information about hotel services.
  • Followed up with customers after their stay at the hotel.
  • Assisted customers in making reservations over the phone and online.
  • Maintained a friendly environment to encourage repeat business from customers.

Nursing Assistant

MPILO HOSPITAL
Bulawayo, ZIMBABWE
05.2023 - 09.2023
  • Assisted nursing staff with patient care and daily living activities.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Provided emotional support to patients and families during treatment procedures.
  • Educated patients on post-care instructions and health management strategies.
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.

Front Office Receptionist

MUSANGANO LODGE
MUTARE, ZIMBABWE
10.2020 - 12.2022
  • Coordinated scheduling for appointments and activities for lodge guests.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
  • Prepared invoices for customers according to company procedures.
  • Entered new client data into database systems accurately.
  • Maintained confidentiality of customer information at all times.
  • Liaise with the front desk, housekeeping, and other departments to ensure seamless guest experiences.
  • Handled lodge cancellations and modifications in a timely and efficient manner.
  • I

Education

MASTER OF MARKETING/ MASTER OF TOURISM HOSPITALITY

Griffith University
QLD
07-2025

IELTS CERTIFICATE
07-2024

DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT

LUPANE STATE UNIVERSITY
LUPANE, ZIMBABWE
11-2023

CERTIFICATE IN HOTEL & CATERING (ICM)

SPECISS COLLEGE
BULAWAYO , ZIMBABWE
12-2018

TERTIARY EDUCATION

FATIMA HIGH SCHOOL
LUPANE, ZIMBABWE
11-2017

Secondary Education

FATIMA HIGH SCHOOL
LUPANE , BULAWAYO
01-2015

Information And Communication Technology

CERTIFICATE IN COMPUTERS
VICTORIA FALLS, ZIMBABWE
05-2015

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Problem resolution
  • Reservation management
  • Patience and tolerance
  • Schedule maintenance
  • Telephone reservations
  • Hotel accomodations
  • Travel planning
  • Typing speed
  • Cost planning
  • Travel bookings
  • Payment processing
  • Relationship building
  • Itinerary planning

Affiliations

  • TRAVELLING.
  • Workshops and seminars
  • Online courses

Accomplishments

  • HONORS DEGREEE IN TOURISM AND HOSPITALITY MANAGEMENT

Languages

English
Professional

References

References available upon request.

Timeline

Reservationist

WILD HORIZONS
09.2023 - 06.2025

Nursing Assistant

MPILO HOSPITAL
05.2023 - 09.2023

Front Office Receptionist

MUSANGANO LODGE
10.2020 - 12.2022

MASTER OF MARKETING/ MASTER OF TOURISM HOSPITALITY

Griffith University

IELTS CERTIFICATE

DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT

LUPANE STATE UNIVERSITY

CERTIFICATE IN HOTEL & CATERING (ICM)

SPECISS COLLEGE

TERTIARY EDUCATION

FATIMA HIGH SCHOOL

Secondary Education

FATIMA HIGH SCHOOL

Information And Communication Technology

CERTIFICATE IN COMPUTERS

Similar Profiles

CREATE PROFILE
NQOBILE Mandey NDEBELE