Dedicated worker focused on customer satisfaction and providing high quality service. Determined to exceed expectations and take on higher responsibilities. Experienced in fast-paced environments and adaptable to changes. Discerning professional with 10 years of banking and finance experience. Familiar with regulatory requirements and optimal approaches for keeping systems current and compliant.
Work History
Cashier
5 Months
Costco | 03.2026 - Current
Responded to customer inquiries, ensuring accurate and timely information regarding products and services.
Managed cash handling processes to guarantee accurate register reconciliation at end of each shift.
Food and Beverage Attendant
5 Months
Hyatt Place | 03.2026 - Current
Handled guest inquiries and concerns efficiently, prioritizing high satisfaction levels and positive interactions.
Analyzed and refined service workflows in conjunction with kitchen team, targeting efficiency gains during peak service times.
Restaurant Manager
3 Months
Nasi Kandar Trans Mas | 01.2026 - 04.2026
Oversaw daily restaurant operations to optimize efficiency and uphold service excellence.
Analyzed customer feedback and implemented solutions to effectively resolve complaints, improving guest satisfaction.
Monitored and enforced health and safety regulations to create a secure and hygienic dining atmosphere.
Streamlined daily operations to enhance efficiency and maintain exceptional quality in food offerings and service experiences.
Bartender & Waitress
1 Year 5 Months
ATTIC Pinewood & Waadiya | 10.2024 - 03.2026
Provided exceptional customer service, enhancing guest experiences through attentive interaction.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Front of House Team Leader
1 Year 8 Months
Okra Sri Lankan Cuisine | 05.2024 - 01.2026
Managed front of house functions, focusing on creating memorable guest experiences and maintaining high service quality.
Provided comprehensive guidance and support to new team members, ensuring adherence to service standards and thorough menu knowledge.
Business Development Manager
2 Months
NISC | 01.2025 - 03.2025
Designed and implemented strategic outreach initiatives focused on engaging sports clubs during practice sessions to elevate awareness of NISC apparel and equipment offerings.
Facilitated follow-up communications and coordinated high-value meetings with operational managers.
Fostered strong relationships with potential clients to enhance brand visibility and reputation.
Administrative Assistant & Receptionist
3 Months
Clearworld | 12.2024 - 03.2025
Analyzed and improved office procedures, resulting in increased efficiency and reduced processing times.
Oversaw correspondence and communications, ensuring professionalism and clarity in all interactions.
Designed and implemented document management systems to enhance retrieval efficiency.
Receptionist & Event Coordinator
3 Months
Kangaroo Indoor Sports | 03.2024 - 06.2024
Managed guest inquiries and concerns swiftly, contributing to sustained satisfaction levels.
Organized and coordinated event and activity schedules, maximizing facility efficiency and fostering positive customer interactions.
Head of Finance
5 Months
D L & F De Saram | 06.2023 - 11.2023
Analyzed financial data and directed strategic planning to align with organizational goals and promote growth initiatives.
Developed and implemented training strategies for finance team, fostering growth and optimizing departmental outcomes.
Secured advantageous contract terms with suppliers to optimize cost efficiency.
Directed HR interactions to ensure precise payroll processing and compliant benefit fund distribution.
Pinnacle Relationship Officer (Junior Executive)
1 Year 1 Month
DFCC Bank | 05.2022 - 06.2023
Cultivated and sustained strong customer relationships to enhance loyalty and retention.
Facilitated end-to-end banking operations to enhance customer experience and satisfaction.
Oversaw portfolio performance to optimize investment strategies.
Universal Banker (Banking Associate)
7 Years 8 Months
HSBC Bank | 09.2014 - 05.2022
Provided outstanding customer service by promptly addressing inquiries and efficiently resolving issues.
Monitored and processed customer transactions, guaranteeing regulatory compliance within banking operations.
Instructed clients on banking products and services to enhance financial literacy and engagement.
Bank Intern
9 Months
Commercial Bank of Ceylon | 11.2013 - 08.2014
Supported transaction processing operations to maintain compliance and enhance customer satisfaction.
Streamlined daily operations to enhance client satisfaction by efficiently managing account inquiries and resolving issues.
Education
MBA - Accounting And Finance
Holmes Institute | Melbourne, VIC | 10-2025
Master of Business Finance - Finance
University of Kelaniya | Sri Lanka | 02-2023
Bachelor of Management Studies - Accounting And Finance
Open University of Sri Lanka | Sri Lanka | 08-2021
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka | Sri Lanka | 01-2021
Certificate in Computer Science - Computer Science
National Institute of Business Management | Sri Lanka | 02-2014
Skills
Customer service excellence
Financial management
Portfolio management
Team building leadership
Expertise in cash transactions
Timeline
Cashier
Costco
03.2026 - CurrentRead More
Food and Beverage Attendant
Hyatt Place
03.2026 - CurrentRead More
Restaurant Manager
Nasi Kandar Trans Mas
01.2026 - 04.2026Read More
Business Development Manager
NISC
01.2025 - 03.2025Read More
Administrative Assistant & Receptionist
Clearworld
12.2024 - 03.2025Read More
Bartender & Waitress
ATTIC Pinewood & Waadiya
10.2024 - 03.2026Read More
Front of House Team Leader
Okra Sri Lankan Cuisine
05.2024 - 01.2026Read More
Receptionist & Event Coordinator
Kangaroo Indoor Sports
03.2024 - 06.2024Read More
Head of Finance
D L & F De Saram
06.2023 - 11.2023Read More
Pinnacle Relationship Officer (Junior Executive)
DFCC Bank
05.2022 - 06.2023Read More
Universal Banker (Banking Associate)
HSBC Bank
09.2014 - 05.2022Read More
Bank Intern
Commercial Bank of Ceylon
11.2013 - 08.2014Read More
Holmes Institute
MBA from Accounting And Finance
Read More
University of Kelaniya
Master of Business Finance from Finance
Read More
Open University of Sri Lanka
Bachelor of Management Studies from Accounting And Finance
Read More
Institute of Bankers of Sri Lanka
Diploma in Banking And Finance from Banking And Finance
Read More
National Institute of Business Management
Certificate in Computer Science from Computer Science