NUMU ITUPA
LAE,PNG
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
7
7
years of professional experience
Work History
Bank Teller
Westpac Bank PNG
05.2018 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armoured car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
ALLOCATION SUPERVISOR
SEETO KUI HOLDINGS LTD
12.2016 - 03.2018
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
BACHELOR OF MANAGEMENT - Business Administration And Management
DIVINE WORD UNIVERSITY
MADANG, PAPUA NEW GUINEA03.2023
DIPLOMA IN ACCOUNTING - Accounting
INTERNATIONAL TRAINING INSTITUTION
LAE CAMPUS02.2016
Skills
- Asset Management
- Currency Packaging
- Customer Relationship Management
- Cash Counting
- Financial Transactions
- Regulatory Compliance
- Customer Relationship Development
LISTENING TO MUSIC
LOVE LISTENING TO ANY MUSIC.
MUSIC HEALS THE HEART AND REDUCE PRESSURE
Timeline
Bank Teller
Westpac Bank PNG
05.2018 - Current
ALLOCATION SUPERVISOR
SEETO KUI HOLDINGS LTD
12.2016 - 03.2018
BACHELOR OF MANAGEMENT - Business Administration And Management
DIVINE WORD UNIVERSITY
DIPLOMA IN ACCOUNTING - Accounting
INTERNATIONAL TRAINING INSTITUTION
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