Nupur Biswas
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Bartender
Royal Standard Hotel
02.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Front of House Team Leader
Royal Standard Hotel
07.2022 - 01.2023
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
Front of House Server
Royal Standard Hotel
03.2022 - 06.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
Education
Master of Science - Data Science
RMIT University
Melbourne, VIC07.2023
Skills
- Portion Control
- Ingredient Preparation
- Portioning
- Staff Leadership
- Inventory Management
- Staff Supervision
- Display Building
- Phone Orders
- Wine Knowledge
- Order accuracy
- Team collaboration
- Reliability and punctuality
- Upselling strategies
- Conflict resolution
- Problem-solving abilities
- Attention to detail
Timeline
Bartender
Royal Standard Hotel
02.2023 - 01.2024
Front of House Team Leader
Royal Standard Hotel
07.2022 - 01.2023
Front of House Server
Royal Standard Hotel
03.2022 - 06.2022
Master of Science - Data Science
RMIT University