Nu Quynh Anh Le
BONNYRIGG NSW 2177,NSW
Summary
Hardworking Customer/Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Reception/Customer Service
Powerland (Betta Living Home)
10.2023 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Increased team productivity with effective communication and collaboration strategies.
Waiter
Kickin’ Inn
11.2021 - 02.2022
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Volunteering leader
Nguyen Thieu Temple
06.2021 - 08.2021
- Organized a team of volunteers to complete a project within a tight timeline
- Developed and implemented policies and procedures to ensure compliance with regulations
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Worker
Regal Mushroom
05.2020 - 05.2021
- Maintained a clean and safe work environment, ensuring compliance with all health and safety regulations
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Volunteering leader
English Tutoring
10.2020 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service/Reception
Beauty Academy
02.2020 - 05.2020
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Trained and coached new customer service representatives on best practices and customer service standards
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
Volunteer
English Communications
01.2018 - 12.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteering tutor
English Tutoring
01.2018 - 12.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Psychology (honours) -
University of Sydney
06.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Setting
- Mail Management
- Customer Service
- Collaboration and Teamwork
- Critical Thinking
- Records Management
- Appointment management
Languages
Vietnamese
Native or Bilingual
Timeline
Reception/Customer Service
Powerland (Betta Living Home)
10.2023 - Current
Waiter
Kickin’ Inn
11.2021 - 02.2022
Volunteering leader
Nguyen Thieu Temple
06.2021 - 08.2021
Volunteering leader
English Tutoring
10.2020 - 11.2020
Worker
Regal Mushroom
05.2020 - 05.2021
Customer Service/Reception
Beauty Academy
02.2020 - 05.2020
Volunteer
English Communications
01.2018 - 12.2018
Volunteering tutor
English Tutoring
01.2018 - 12.2018
Bachelor of Psychology (honours) -
University of Sydney
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