Sam Ali

Event Operations:

• spearheaded the flawless execution of major events with meticulous planning and coordination.
• Oversaw ticketing, parking, and guest services to ensure a seamless event experience.
  

Stakeholder Collaboration:

• Collaborated closely with event organisers, sponsors, and internal teams to align objectives.
• Maintained open communication channels for effective stakeholder engagement.
  

Customer Experience:

• Provided high-touch concierge services for VIP guests, ensuring a personalised experience.
• Resolved customer issues promptly, enhancing overall guest satisfaction.
  

Logistical Coordination:

• Assisted ticketing operations and collaborated with relevant departments for smooth event logistics.
• Orchestrated parking logistics to optimise guest arrival and departure experiences.
  

Risk Management:

• Implemented comprehensive contingency plans for proactive risk management.
• Successfully managed unforeseen challenges to maintain event integrity.
  

Documentation and Reporting:

• Developed detailed event documentation, including timelines and checklists.
• Generated post-event reports to capture key insights and facilitate continuous improvement.
  

Leadership:

• Led and trained a concierge team, emphasising exceptional guest services.
• Foster a collaborative team environment to meet the unique demands of major events.
  

Receptionist and Conference Room Manager:

• Excelled as the primary receptionist, delivering exceptional customer service and creating a positive first impression for all visitors and callers.
• Expertly managed incoming calls, ensuring efficient routing to the relevant departments, and maintaining prompt and accurate communication.
• Successfully coordinated and optimized conference room bookings, enhancing overall efficiency and utilization.
• Provided invaluable support to secretarial staff, Department Liaison Officers (DLOs), and Ministerial staff, contributing to the organization's operational excellence.
• Played a pivotal role in the seamless execution of various events hosted in conference rooms, ensuring high-level coordination and professional event management.
• Utilized the OurService platform proficiently to address and resolve security and IT-related requests promptly, contributing to a secure and technologically advanced environment.
• Upheld unwavering standards of confidentiality, professionalism, and integrity, creating an atmosphere of trust and respect within the organization.
• Demonstrated outstanding organizational skills, meticulous attention to detail, and adaptability in managing complex responsibilities.

• Lead high-quality delivery for all sport and recreation programs acrossthe City of Melbourne and City of Wyndham
• Build strong relationships with the community and foster a safe andwelcoming environment that helps young people to learn, grow, andbelong.