Nura Abdo

Café & Barista Responsibilities

• Prepared a variety of espresso-based coffees (lattes, cappuccinos, flat whites, mochas, long blacks, etc.) with consistency and attention to quality.
• Confident in operating commercial espresso machines, pulling shots, texturing milk, and producing smooth, balanced coffees.
• Completed barista training sessions with Roasting Warehouse, learning:
  espresso extraction fundamentals
  milk texturing techniques
  flavour optimisation
  how to achieve consistency across all coffee orders
• Applied training to ensure every drink met quality standards and customer expectations.
• Maintained high standards of café cleanliness, including equipment, workspace and dining areas.
• Managed high-volume rushes during parties and school-holiday periods while maintaining calm, efficient service.
• Followed food safety and hygiene procedures, including allergen awareness and safe preparation practices.

Leadership & Customer Service

• Supervised reception, café and party areas to keep operations smooth and organised.
• Trained new staff across café and customer service roles, helping them feel confident and supported.
• Managed rosters, breaks and workflow to maintain an efficient, positive team environment.
• Resolved customer concerns professionally and quickly, always aiming for a positive outcome.
• Performed end-of-day duties including cash handling, stock checks and closing procedures.

Achievements

• Recognised by management for reliability, leadership, strong communication, and calmness under pressure.
• Frequently trusted to handle unexpected issues such as staffing shortages and sudden party bookings.