Nur Afifah
Leanyer,NT
Summary
I am seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.
Overview
2
2
years of professional experience
Work History
Telehealth Support Officer
Alan Walker Cancer Care Centre
Tiwi, NT
11.2023 - Current
- Arrange clinical appointments for Hematology and Oncology using clinical systems, send confirmation letters and send text reminder for all the the patients.
- Maintained accurate records of customer interactions and service requests.
- Backfill and cover for the Clinical Admin Hematology and Oncology.
- Be the point of contact and support for all clinicians at AWCCC who require assistance with coordinating a Telehealth appointment or family meeting.
- Conduct client interviews with all clients updating demographics, and identification of episodic financial classification.
- File, create new records and archive medical records.
- Provide administrative support as delegated by the CNM AWCCC to support smooth running of the service.
- Provide a frontline information service in response to queries from the public, staff and external agencies.
- Provide support to the cancer services Allied Health team, including recording of activity for revenue purposes, booking clinics on ACACIA, filing and being the point of administration contact for the team.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Receptionist
Top End Medical
Stuart Park, NT
06.2022 - 10.2023
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Provide professional, friendly and helpful service in all circumstances.
- Conducted patient intake interviews to collect medical information and insurance details.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Covid-19 Testing Officer
Department of Health NT
Darwin City, NT
01.2022 - 06.2022
- Undertaking COVID-19 specimen collection related activities including test collection, client support, and direction
- Presenting clients to appropriate testing station or escalate to clinical staff as necessary
- Providing suitable information on testing process
- Providing direction to clients regarding appropriate information sources for directions regarding isolation, quarantine and COVID-19 related questions
- Manage storage and arrange transportation of specimens as directed by clinical staff
- Update and maintain records and systems used for recording and reporting
- Follow defined service quality standards, work health, and safety policies and procedures, and procedures relating to work to ensure high quality, safe service and workplaces.
Education
Certificate III - Health Administration
Christa College
Melbourne, VIC01-2022
Bachelor of Education - English Language Education
University of Indraprasta
Jakarta08-2014
Skills
- Records Management
- Work Planning and Prioritization
- Customer Service
- Teamwork and Collaboration
- Documentation Skills
References
References available upon request.
Timeline
Telehealth Support Officer
Alan Walker Cancer Care Centre
11.2023 - Current
Medical Receptionist
Top End Medical
06.2022 - 10.2023
Covid-19 Testing Officer
Department of Health NT
01.2022 - 06.2022
Certificate III - Health Administration
Christa College
Bachelor of Education - English Language Education
University of Indraprasta
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