Nur Amaniena Roslan
Christmas Island,WA
Summary
Versatile and dynamic, with a proven track record at CI Alchemy Cafe, I excel in multitasking and problem-solving, ensuring high levels of customer satisfaction. Skilled in cash handling and a strong communicator, I consistently enhance team efficiency and service quality, contributing to significant positive feedback and workplace harmony. Offering positive attitude and ability to quickly learn and adapt to new tasks. Delivers understanding of customer service principles and basic food safety, easily picking up new skills related to coffee preparation and cash handling. Ready to use and develop communication and multitasking skills in Pastry Chef role.
Overview
4
4
years of professional experience
Work History
Cafe Worker
CI Alchemy Cafe
08.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Trained new cafe workers in sales, customer service, and safety.
- Accurately operated cash register to process customer payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Customer Service Officer
CASA Leisure
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Umpire
CASA Leisure
05.2023 - Current
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Promoted good sportsmanship among players.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
- Facilitated smooth gameplay by making quick, accurate decisions based on thorough knowledge of the sport''s rules.
- Retained knowledge of sporting rules and regulations for compliant adjudication.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Communicated with fans, coaches, players, and other umpires.
- Called Safe and Out plays fairly and accurately for impartial adjudication.
- Enhanced spectator enjoyment, ensuring games ran smoothly and according to schedule.
Pool Lifeguard
CASA Leisure
03.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
- Provided friendly customer service to guests and addressed concerns.
- Assisted in organizing and implementing recreational activities and programs.
- Entered water immediately to pull struggling swimmers to safety.
- Scanned main areas to monitor for any safety risks.
Baker
Myself
01.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Increased customer satisfaction with friendly and efficient service.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Cleaned and maintained kitchen equipment and oven.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged finished products for sale.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
Supermarket Worker
Al-Barakah
01.2021 - 09.2023
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Removed trash, swept, and mopped floors for professional appearance.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Supermarket Cashier
Al-Barakah
01.2021 - 09.2023
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Warehouse Storeperson
Christmas Island Phosphates
11.2022 - 01.2023
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
- Assisted in resolving customer inquiries regarding order status or product availability, ensuring customer satisfaction through prompt attention and clear communication.
- Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
Education
High School Diploma -
Christmas Island District High School
Christmas Island WA10-2024
Skills
- Cash handling proficiency
- Hospitality and accommodation
- Food presentation
- Strong communicator
- Lifeguard certification
- Certified in CPR/AED
- Team building
- Problem-solving abilities
- Multitasking
Leadership in team sport
As a senior for Girls Country Week Volleybal Team, I demonstrated strong leadership skills both on and off the field. I effectively led by example, maintaining a strong work ethic, a positive attitude, and a commitment to team goals. I communicated clearly with teammates, offering encouragement and constructive feedback while ensuring everyone understood their roles and responsibilities.
I actively fostered a collaborative and supportive team environment, motivating others to reach their full potential and resolving conflicts when necessary. By setting clear goals and holding myself and my teammates accountable, I helped drive both individual and team success. My ability to manage challenges, stay calm under pressure, and inspire confidence in others made me a trusted leader, and I contributed to the development of a cohesive, high-performing team.
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Arabic
Limited Working
Qualification
Active First Aid Cert
Lifeguard Qualification
PADI scuba Cert
Royal Life Saving qualifications
Timeline
Cafe Worker
CI Alchemy Cafe
08.2024 - Current
Customer Service Officer
CASA Leisure
12.2023 - Current
Umpire
CASA Leisure
05.2023 - Current
Pool Lifeguard
CASA Leisure
03.2023 - Current
Warehouse Storeperson
Christmas Island Phosphates
11.2022 - 01.2023
Baker
Myself
01.2022 - Current
Supermarket Worker
Al-Barakah
01.2021 - 09.2023
Supermarket Cashier
Al-Barakah
01.2021 - 09.2023
High School Diploma -
Christmas Island District High School
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