NURAY YUCEL
KEYSBOROUGH,VIC
Summary
I am an organized and dependable Lending Specialist successful in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. To pursue opportunities to build connections, increase bank revenue and cement loyalty. I have a natural ability to relate to people, allowing me to communicate effectively with customers, colleagues, and third parties.
Overview
14
14
years of professional experience
Work History
HOME LENDING SPECIALIST
COMMONWEALTH BANK
09.2016 - 07.2023
- As a Lending specialist I get to be a part of my customer’s home buying journey and assist my clients with their biggest financial commitment
- I ensure that every customer gets provided with exceptional customer service, and know the importance of providing all options to my customers
- My role consists of analyzing my client’s equity position and the borrowing capacity, I check and verify documents and write the application from start to finish
- I liaise with several of different departments and make sure all deadlines are met.
- I keep my clients informed at each stage to ensure that I am on top of my business in order to build my lending pipeline
- Home loan service specialist - commonwealth bank
- Improved client satisfaction by promptly addressing inquiries and providing clear explanations of complex loan terms.
- Streamlined the home lending process by efficiently managing loan documentation and communication with all parties involved.
Home Loan Specialist
Commonwealth Bank
09.2014 - 09.2016
- Increased customer satisfaction by providing expert guidance on home loan products and processes.
- I also have the ability to cross sell transactional accounts, credit cards, personal loans and general insurance
- Examine client’s assets, suggest additional banking services, and offer solutions when consulted about financial needs
- Duties / Responsibilities include but are not limited to:
- Assisting and servicing customers Home Loans
- Setting up, and maintaining basic deposit products, credit cards, personal loans and general insurance
- Providing call backs and making outbound calls to customers to provide the customer with a positive customer experience
- Meeting KPI targets
- To coach, mentor and educate team members to support the delivery of targets
- Relief for team leaders; call monitoring, sending morning emails and evaluating compliance results and on floor assisting staff.
SALES SPECIALIST
CUSOMER SERVICE
05.2009 - 09.2015
Education
12 VCE -
NOBLE PARK SECONDARY COLLEGE
Skills
- Skills & Abilities
- Personal Skills:
- Accountable for everything I do
- Strong communication skills
- Strong ability to adapt and build rapport with each customer
- Attention to detail
- Excellent ability to adapt to difficult situations
- Detail orientated
- Capable problem solver
- Time and project management focused
- Leadership skills
- Quick learner
- Appraisal Reports
Reference
Lily Bala, Lending Coach CBA
0411871011
Jeff Harrison, Manager CBA
0438 105 622
Timeline
HOME LENDING SPECIALIST
COMMONWEALTH BANK
09.2016 - 07.2023
Home Loan Specialist
Commonwealth Bank
09.2014 - 09.2016
SALES SPECIALIST
CUSOMER SERVICE
05.2009 - 09.2015
12 VCE -
NOBLE PARK SECONDARY COLLEGE
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