Nurfarhanadilah Abd Salam
Saint Lucia,QLD
Summary
Skilled in complaint resolution and call center operations, consistently maintaining professionalism under high call volumes. Demonstrated ability to improve service delivery, achieving significant customer service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Services
Skynet Worldwide Express
2022.08 - 2023.01
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Executive
Sunlim Auto
2021.11 - 2022.06
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Bachelor of Business Management - Human Resources Management
University of Queensland
Brisbane, QLD12.2024
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Telephone Etiquette
- Problem Resolution
- Complaint resolution
- Shipping procedures understanding
- Delivery Scheduling
- Brand representation
Languages
Malay
Native or Bilingual
English
Full Professional
Timeline
Customer Services
Skynet Worldwide Express
2022.08 - 2023.01
Customer Service Executive
Sunlim Auto
2021.11 - 2022.06
Bachelor of Business Management - Human Resources Management
University of Queensland
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