Nurfarhanadilah Abd Salam
Brisbane,,Australia
Summary
A professional with extensive experience in event management and customer service. Exemplary communication abilities are demonstrated through public speaking and various client interactions. Proven leadership in the coordination of large-scale events, project management, and team leadership, demonstrating HR-relevant interpersonal and organizational skills. Improves consumer satisfaction by effectively resolving conflicts and problem-solving. Bilingual proficiency in English and Malay facilitates effective communication in a variety of professional settings.
Overview
1
1
year of professional experience
Work History
Customer Services
Skynet Worldwide Express
Johor Bahru, Malaysia
08.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Customer Service Executive
Sunlim Auto
Johor Bahru, Malaysia
11.2021 - 06.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues..
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Managed approximately 30 inbound calls and email per day while maintaining professional demeanour and ensuring timely resolution of issues.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Malay languages.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Business Management - Human Resources Management
University of Queensland
Brisbane, QLD12.2024
Diploma in Human Resource Management -
Kolej Poly-Tech MARA
Kuantan12-2021
Skills
- Client Support
- Communication skills
- Customer Relations
- Call center experience
- Telephone Etiquette
- Problem Resolution
- Complaint resolution
- Proficient in Shipping Procedures
- Logistics Planning for Deliveries
- Brand representation
- Workflow Management
Timeline
Customer Services
Skynet Worldwide Express
08.2022 - 01.2023
Customer Service Executive
Sunlim Auto
11.2021 - 06.2022
Bachelor of Business Management - Human Resources Management
University of Queensland
Diploma in Human Resource Management -
Kolej Poly-Tech MARA
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