Nur Fatimahwati (Wati) Arshad
Tarneit,Vic
Summary
High performing retail management professional with excellent results due to focus on quality relationships, building trust and confidence to influence sales outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Excellent interpersonal and communication skills and ability to build strong relationships with customers. Driven and highly focused work ethic combined with confidence, strong time management and ability to perform well under pressure. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Enjoys working in a team and a collaborative and supportive team player.
Dedicated postal service professional knowledgeable about regulations and skilled at handling high demand. Offers skills in organization, multitasking and time management with focus on delivering parcels and letters to correct locations and on-time.
Overview
6
6
years of professional experience
Work History
Postal Service Officer (Relief Part Time)
Australia Post
Werribee, Vic
10.2022 - Current
- Identification checks for Passport, Land Title Verification, TFN, Working With Children, High Risk Application
- Banking transection i.e withdrawal or deposit
- Photo taking for passport or visa requirements
- Able to use or access parcels into and out for parcel in the parcel lock
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Analyzed customer feedback in order to identify areas requiring improvement in the services provided.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Adhered to company policies when dealing with customers or resolving issues.
- Greeted customers upon arrival at the office and assisted them with their needs.
- Provided guidance and advice regarding product features, benefits, availability, prices.
- Scheduled appointments for clients
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Assisted other officers with difficult tasks related to processing of parcels and/or any related Australia Post service that we provided
- Provided assistance to customers in completing necessary forms for mailing parcels and letters
- Distributed mail to customers with correct identification and proper postage.
- Prepared outgoing mail for shipment by placing in designated bags after weighing and affixing postage labels or stamps.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Processed passport applications according to established guidelines.
- Answered customer inquiries regarding services provided by the Australia Post including package tracking information.
- Maintained efficient workflow within the various offices through effective communication with co-workers.
- Sorted and processed incoming mail by sorting into street address
- Processed payments and handled cash using point of sale (POS) computer system.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, tracking services and insurance to customers (if requires)
Retail Assistance (Casual)
Newport LPO Newsagency
Newport, Vic
12.2018 - 09.2022
- Greeted customers and provided them with product information
- Prepare and sort incoming parcels and mails for awaiting customer collections
- Ensuring that the shop counter is always manned.
- Operated cash registers to process payments accurately.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managing the till, bill payment
- When required wrapping up purchased items for customers
- Keeping merchandise orderly and neat in appearance.
- Handling customers complaints in a professional and diplomatic way.
- Keeping the shop floor clean and tidy at all times.
- Attended training sessions (Tatts Lotto Course)
- Verified accuracy of pricing labels on merchandise.
- Handled returns or exchanges of defective or incorrect items.
- Performed inventory counts of merchandise on hand.
Education
MYOB short course -
Point Cook Community Centre
01.2019
Skills
- Relationship building
- Trust building
- Sales
- Administration
- Customer service
- Interpersonal communication
- Negotiation
- Decision making
- Problem solving
- Time management
- Teamwork
- Collaboration
- Supportive
- Organization
- Adaptability
- Loyalty
- Ambition
- Effective customer communication
- Attention to Detail
- Collaboration and Teamwork
- Task Prioritization
- Excellent Communication
- Decision-Making
- Continuous Improvement
- Problem-Solving
- Data Confidentiality
- Workplace Safety
- Service-oriented
Employmenthistoryexperience
- Postal Service Officer (Relief Part Time), 10/01/22, Current, Identification checks Passport, Land Title Verification, TFN, Working With Children, High Risk Applications, Banking transaction i.e withdrawal or deposit, At the counter customer service provider, Photo taking for passport or visa requirements, Able to use or access parcels into and out for parcel in the parcel lock
- Retail Assistance (Casual), Newport LPO Newsagency, 12/01/18, 09/01/22, Prepare and sort incoming parcels and mails for awaiting customer collection, Customer services, customer enquiry for any Australia Post related matters, Operating the tills, including cashing up and completing paperwork at the start and end of shift, Assisting customers in the selection and purchase of items, Ensuring that the shop counter is always manned, Processing cash and credit card transactions accurately & efficiently, Managing the till, taking money from customers and handing out receipts, When required wrapping up purchased items for customers, Following policies & procedures relating to cash (Western Union) & floor stock handling, Keeping merchandise orderly and neat in appearance, Handling customers complaints in a professional and diplomatic way, Keeping the shop floor clean and tidy at all times, Attending training sessions (Tas Logo Course), Assisting with postal deliveries to customer addresses
Attributes
- Verbal Communication: Recognized ability to communicate with a range of individuals from different cultures and backgrounds.
- Commitment & Dedication: Willing to provide long-term ongoing contribution and commitment to an organization.
- Collaborative Team Member: Ability to collaborate with team members.
- Reliable: Commended reliability as team member and supporter.
- Honest: Strong personal morals and ethics ensure complete honesty and transparency at all times.
References
Available upon request
Timeline
Postal Service Officer (Relief Part Time)
Australia Post
10.2022 - Current
Retail Assistance (Casual)
Newport LPO Newsagency
12.2018 - 09.2022
MYOB short course -
Point Cook Community Centre
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