Nurfazilla "Nurf" Azmie
Piara Waters,WA
Summary
Experienced Emergency Department Clerk and qualified Phlebotomist with a strong background in fast-paced clinical environments, returning to the workforce after a planned maternity break. Proven ability to manage administrative and patient care tasks with accuracy, professionalism, and compassion. Skilled in patient registration, specimen collection, and maintaining confidentiality under pressure. Now ready to reapply my skills and dedication in a supportive and patient-focused setting.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Pathwest
Nedlands, WA
05.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
Emergency Department Clerk
Perth Children's Hospital
Nedlands, WA
06.2017 - 04.2025
- Processed returned mail and updated new addresses as provided.
- Utilized multiple PC applications throughout day.
- Ensured a well-organized emergency department, maintaining up-to-date records and files for all patients.
- Displayed strong problem-solving skills by addressing unexpected issues related to patient care or administrative tasks, ensuring minimal disruptions to the overall functioning of the emergency department.
- Supported medical staff in providing prompt care, coordinating necessary diagnostic tests and laboratory results.
- Participated in regular training sessions to stay updated on changing policies, procedures, and industry best practices.
- Contributed to a safe environment by monitoring visitor access and maintaining strict confidentiality of patient information.
- Developed positive relationships with colleagues across various departments resulting in enhanced collaboration within the hospital system.
- Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon admission.
- Promoted a clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Retail Assistant Manager
Red Dot
Southern River
01.2013 - 05.2017
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Education
Cert III Pathology Collection - Pathology Collection
LTT
Perth, WA08.2021
Cert III Retail Operations - Retail
Franklyn Scholar
Perth, WA09.2016
Secondary Completion - Highschool
Katanning Senior Highschool
Katanning11.2012
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Medical records management
- Medical office administration
- Medical records maintenance
- Medical records review
- Health and safety
- Medical terminology
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Excellent communication
- Problem-solving
- Decision-making
- Data confidentiality
- Team leader
- Active listening
Availability
Tuesday, Wednesday & Thursday
Additional Information
WWC Check
Drivers License
Work Reference
Jessica Stanford
HIAS Officer
Perth Childrens Hospital
Jessica.stanford@health.wa.gov.au
0430 335 031
Grace Caspersz
Registered Nurse
Kununurra District Hospital
gracecaspersz1@outlook.com
0419 588 298
Mary-Anne Gill
Pathology Collection Trainer
LTT Group Pty Ltd
0409 100 658
Timeline
Phlebotomist
Pathwest
05.2022 - Current
Emergency Department Clerk
Perth Children's Hospital
06.2017 - 04.2025
Retail Assistant Manager
Red Dot
01.2013 - 05.2017
Cert III Pathology Collection - Pathology Collection
LTT
Cert III Retail Operations - Retail
Franklyn Scholar
Secondary Completion - Highschool
Katanning Senior Highschool