NURGUL AGAOGLU
Melbourne,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty manager
HOYTS BROADMEADOWS
01.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Managed senior-level personnel working in marketing and sales capacities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Bachelor of Psychological Studies
Victoria University
Melbourne, VIC11-2026
High School Diploma -
Glenroy College
Glenroy, VIC12-2022
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Professionalism and Integrity
- Employee Development
- Goal Setting
- Performance Management
- Business Administration
- KPI Setting and Review
- Financial Acumen
- Financial Reporting
- Emergency management strategy
- Staff Discipline
- Decision-Making
- Cash Management
- Staff Training and Development
- Shift Scheduling
- Work Planning and Organization
- Verbal and written communication
Certification
Certificate of Makeup Artistry completion
VCE Certificate
First Aid Certificate
References
Elif Colakoglu - Teacher - agaogluelifgul@gmail.com - 0426 226 806
Selin Kurcala - Lash Business owner - Selinkurcala@outlook.com - 0400 805 883
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Duty manager
HOYTS BROADMEADOWS
01.2019 - Current
No Degree - Bachelor of Psychological Studies
Victoria University
High School Diploma -
Glenroy College
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