Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nurlinah Ahmed Atef

Nurlinah Ahmed Atef

Brisbane,QLD

Summary

Hi There, My Name Is Lina Ahmed I am Working currently at Company LITE N EASY At Banyo Brisbane as Process Workers also I m very energetic person I put everything my skills for the company I work I am so friendly respectful so polite good manners and very very fit person some times I m in charge at My work because my supervisor had given me trust to take control of my work to manage all my co workers while my supervisor away ..

Also I m hard working person and Beside that I am A Singer And Song writer and I work a lots as Customers Service I like talking on the phone with my Customers and helping them with their inquiry's Also Sometimes I have to Dealing with Customers complain which is I can short it out with calm and Nice attitude without getting upset I can handle unhappy Customers too

Overview

2025
2025
years of professional experience

Work History

Room Attendant

HARBOUR COVE VILLAGE
  • Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
  • Replenished room supplies, including linens, toiletries, and amenities for guest comfort.
  • Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
  • Assisted in laundry operations by sorting, washing, and folding linens efficiently.
  • Responded to guest requests with professionalism, enhancing overall customer experience.
  • Maintained cleanliness of common areas, contributing to a welcoming environment for guests.
  • Collaborated with team members to streamline cleaning processes and improve service delivery.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

PROCES WORKERS

FROSTY BOY
Yatala, QLD
02.2024 - 02.2025
  • Operated machinery to assist production line efficiency
  • Followed safety protocols to maintain workplace compliance
  • Inspected products for quality assurance and standards adherence
  • Assisted team members in training on operational procedures
  • Collaborated with colleagues to streamline workflow processes
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Maintained compliance with health, safety, and environment practices.
  • Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
  • Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
  • Contributed to reducing waste by carefully following instructions and efficiently utilizing raw materials.
  • Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.

Customer Service Representative

Queensland Government
Brisbane, QLD
03.2023 - 11.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and returns, ensuring accuracy and timely handling.
  • Utilized CRM software to track customer interactions and feedback.
  • Maintained product knowledge to provide informed recommendations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved resolution time with effective problem-solving for customer complaints.

Receptionist

IBIS AND MERCURE HOTEL IN BRISBANE
Turbot Street Brisbane
03.2001 - 04.2014
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of client interactions and communications using office management software.
  • Assisted in organizing office supplies, enhancing overall operational efficiency and resource availability.
  • Implemented filing systems for documents, improving retrieval times and maintaining data integrity.
  • Coordinated communication between departments, facilitating smooth information flow across the organization.
  • Trained new reception staff on procedures and best practices to ensure consistent service delivery.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

Diploma of Accounting - Accounting

TAFE QLD
QLD
11.2018

Customer Service For Hospitality - 5 YEARS

ACCOR GROUP
Brisbane, QLD
07.2009

Actress - 3 Years

EXTRA DIRECT FILM AGENCY
Brisbane, QLD
08.2007

English Course - 1 Years

TAFE COLLAGE
Gold Coast, QLD
11.2000

English Course - 1 Months

Griffith University
QLD
09.1998

MODELLING Course

TAMBLYN SCHOOL
Gold Coast, QLD
05.1998

ACCOUNTING - 3 Years

ACADEMY BANK OF INDONESIA
Jakarta Indonesia
01.1997

Skills

Housekeeping

Teamwork

Housekeeping knowledge

Bed making proficiency

Cleaning techniques

Room preparation

Safety awareness

Teamwork orientation

Inventory and supply

Safety procedures

Stress tolerance

Linens and toiletries replacement

Sanitation practices

Guest relations

Maintenance reports

Lost and found procedures

Front desk communications

Room inspection

Chemicals disposal

Customer service

Guest service and support

Guest request response

Time management

Cleaning bathrooms

Sweeping and mopping

Lost and found management

Vacuuming

Supply restocking

Floor vacuuming

Languages

English
Native or Bilingual

Timeline

PROCES WORKERS

FROSTY BOY
02.2024 - 02.2025

Customer Service Representative

Queensland Government
03.2023 - 11.2024

Receptionist

IBIS AND MERCURE HOTEL IN BRISBANE
03.2001 - 04.2014

Room Attendant

HARBOUR COVE VILLAGE

Diploma of Accounting - Accounting

TAFE QLD

Customer Service For Hospitality - 5 YEARS

ACCOR GROUP

Actress - 3 Years

EXTRA DIRECT FILM AGENCY

English Course - 1 Years

TAFE COLLAGE

English Course - 1 Months

Griffith University

MODELLING Course

TAMBLYN SCHOOL

ACCOUNTING - 3 Years

ACADEMY BANK OF INDONESIA
Nurlinah Ahmed Atef