Nurlinah Ahmed Atef
Brisbane,QLD
Summary
Hi There, My Name Is Lina Ahmed I am Working currently at Company LITE N EASY At Banyo Brisbane as Process Workers also I m very energetic person I put everything my skills for the company I work I am so friendly respectful so polite good manners and very very fit person some times I m in charge at My work because my supervisor had given me trust to take control of my work to manage all my co workers while my supervisor away ..
Also I m hard working person and Beside that I am A Singer And Song writer and I work a lots as Customers Service I like talking on the phone with my Customers and helping them with their inquiry's Also Sometimes I have to Dealing with Customers complain which is I can short it out with calm and Nice attitude without getting upset I can handle unhappy Customers too
Overview
2025
2025
years of professional experience
Work History
Room Attendant
HARBOUR COVE VILLAGE
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Replenished room supplies, including linens, toiletries, and amenities for guest comfort.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Assisted in laundry operations by sorting, washing, and folding linens efficiently.
- Responded to guest requests with professionalism, enhancing overall customer experience.
- Maintained cleanliness of common areas, contributing to a welcoming environment for guests.
- Collaborated with team members to streamline cleaning processes and improve service delivery.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
PROCES WORKERS
FROSTY BOY
Yatala, QLD
02.2024 - 02.2025
- Operated machinery to assist production line efficiency
- Followed safety protocols to maintain workplace compliance
- Inspected products for quality assurance and standards adherence
- Assisted team members in training on operational procedures
- Collaborated with colleagues to streamline workflow processes
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
- Contributed to reducing waste by carefully following instructions and efficiently utilizing raw materials.
- Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.
Customer Service Representative
Queensland Government
Brisbane, QLD
03.2023 - 11.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and returns, ensuring accuracy and timely handling.
- Utilized CRM software to track customer interactions and feedback.
- Maintained product knowledge to provide informed recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Receptionist
IBIS AND MERCURE HOTEL IN BRISBANE
Turbot Street Brisbane
03.2001 - 04.2014
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and communications using office management software.
- Assisted in organizing office supplies, enhancing overall operational efficiency and resource availability.
- Implemented filing systems for documents, improving retrieval times and maintaining data integrity.
- Coordinated communication between departments, facilitating smooth information flow across the organization.
- Trained new reception staff on procedures and best practices to ensure consistent service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Diploma of Accounting - Accounting
TAFE QLD
QLD11.2018
Customer Service For Hospitality - 5 YEARS
ACCOR GROUP
Brisbane, QLD07.2009
Actress - 3 Years
EXTRA DIRECT FILM AGENCY
Brisbane, QLD08.2007
English Course - 1 Years
TAFE COLLAGE
Gold Coast, QLD11.2000
English Course - 1 Months
Griffith University
QLD09.1998
MODELLING Course
TAMBLYN SCHOOL
Gold Coast, QLD05.1998
ACCOUNTING - 3 Years
ACADEMY BANK OF INDONESIA
Jakarta Indonesia 01.1997
Skills
Housekeeping
Teamwork
Housekeeping knowledge
Bed making proficiency
Cleaning techniques
Room preparation
Safety awareness
Teamwork orientation
Inventory and supply
Safety procedures
Stress tolerance
Linens and toiletries replacement
Sanitation practices
Guest relations
Maintenance reports
Lost and found procedures
Front desk communications
Room inspection
Chemicals disposal
Customer service
Guest service and support
Guest request response
Time management
Cleaning bathrooms
Sweeping and mopping
Lost and found management
Vacuuming
Supply restocking
Floor vacuuming
Languages
English
Native or Bilingual
Timeline
PROCES WORKERS
FROSTY BOY
02.2024 - 02.2025
Customer Service Representative
Queensland Government
03.2023 - 11.2024
Receptionist
IBIS AND MERCURE HOTEL IN BRISBANE
03.2001 - 04.2014
Room Attendant
HARBOUR COVE VILLAGE
Diploma of Accounting - Accounting
TAFE QLD
Customer Service For Hospitality - 5 YEARS
ACCOR GROUP
Actress - 3 Years
EXTRA DIRECT FILM AGENCY
English Course - 1 Years
TAFE COLLAGE
English Course - 1 Months
Griffith University
MODELLING Course
TAMBLYN SCHOOL
ACCOUNTING - 3 Years
ACADEMY BANK OF INDONESIA