Nurul Aziha
Widgelli
Summary
Experienced Support Officer and Case Manager with a strong background in community services, administration, and client support. Currently working with the Australian Red Cross delivering trauma-informed, culturally responsive services to migrants and refugees. Demonstrated ability in case management, stakeholder engagement, and program support. Highly organised with excellent communication skills, strong attention to detail, and the ability to work both independently and within multidisciplinary teams. Committed to ongoing professional development and delivering high-quality, client-centred outcomes.
Overview
20
20
years of professional experience
Work History
Support Officer / Case Manager (MSP Program)
Australian Red Cross
Griffith, NSW
10.2024 - Current
- Deliver trauma-informed case management support to refugees and asylum seekers experiencing mental health challenges
- Develop individualised case plans, conduct risk assessments, and support clients in achieving personal goals
- Collaborate with external agencies and stakeholders to coordinate appropriate support services
- Maintain accurate and timely case notes, care plans, and compliance documentation
- Provide administrative and program support across migration services
- Assist with volunteer coordination, training, and supervision
- Support program compliance, risk management, and continuous improvement initiatives
- Participate in interagency collaboration and advocate for client needs
- Ensure all services are delivered with respect to cultural diversity, dignity, and confidentiality
Hospital Assistant Grade 2 (Cleaner & Laundry Assistant)
NSW Health Share
Wagga Wagga, NSW
01.2024 - 08.2024
- Maintained high standards of cleaning in clinical and non-clinical environments following infection control procedures
- Performed linen processing, including sorting, washing, ironing, and distribution
- Managed waste removal in accordance with hospital policies
- Ensured compliance with WHS standards and safe work practices
- Maintained accurate records and supported stock and consumables management
Process Worker L4 & Backup Trainer/Assessor
Bartter Enterprises Pty Ltd
Hanwood, NSW
05.2019 - 12.2023
- Performed production tasks including packing, labelling, quality control, and product handling
- Assessed product quality and ensured compliance with company standards (GMP, WHS)
- Delivered training and onboarding for new staff, including safety procedures and task instruction
- Conducted performance reviews and progress reporting for trainees
- Facilitated toolbox talks and contributed to workplace safety culture
Administrative Assistant
Unipac Engineering Sdn. Bhd
Pahang, Malaysia
05.2009 - 01.2015
- Managed administrative and accounts functions including invoices, purchase orders, and reporting
- Maintained accurate records and filing systems
- Processed supplier invoices and ensured pricing accuracy
- Prepared tender, vendor, and export documentation
- Delivered customer service and resolved client enquiries
Senior Marketing Executive
Galaksi Permai Sdn. Bhd
Pahang, Malaysia
02.2006 - 02.2009
- Promoted and marketed residential properties through events and exhibitions
- Guided clients through property purchase and loan processes
- Liaised with banks, lawyers, and stakeholders to ensure smooth transactions
- Prepared reports for government departments and regulatory bodies
- Managed customer relationships, enquiries, and after-sales service
Education
Data Processing
University Malaysia Pahang
Malaysia01-2005
Diploma - Counselling
TAFE
Certificate IV - Mental Health
Kirana College
Certificate IV - School Based Education Support
Hammond Institute
Certificate - Medical Reception & Terminology
OCA Institute
Certificate - Advanced Staff Management (HR)
OCA Institute
HETI Core Suicide Prevention Training
Mental Health First Aid (Accredited)
Statement of Attainment - Domestic Violence Response
Working With Children Check (WWCC)
First Aid Certificate
AMEP English Course
TAFE
Degree - Data Processing
University Malaysia Pahang
Malaysia01-2005
Skills
- Case Management & Client Support
- Administrative & Program Support
- Stakeholder Engagement & Collaboration
- Cultural Competency (CALD, Refugee & Vulnerable Communities)
- Risk Assessment & Safety Planning
- Microsoft Office Suite (Advanced)
- Data Entry & Record Management
- Time Management & Multitasking
- Customer Service (Face-to-Face & Phone)
- Volunteer Coordination & Training
Community Involvement & Casual Work
2017, Present, Volunteer with Griffith North Public-School programs, Active member of Griffith Local Health Advisory Committee (LHAC), Participated in community events and seasonal work (e.g. Pace Farm Morella Pty Ltd, Multicultural Event)
Timeline
Support Officer / Case Manager (MSP Program)
Australian Red Cross
10.2024 - Current
Hospital Assistant Grade 2 (Cleaner & Laundry Assistant)
NSW Health Share
01.2024 - 08.2024
Process Worker L4 & Backup Trainer/Assessor
Bartter Enterprises Pty Ltd
05.2019 - 12.2023
Administrative Assistant
Unipac Engineering Sdn. Bhd
05.2009 - 01.2015
Senior Marketing Executive
Galaksi Permai Sdn. Bhd
02.2006 - 02.2009
Diploma - Counselling
TAFE
Certificate IV - Mental Health
Kirana College
Certificate IV - School Based Education Support
Hammond Institute
Certificate - Medical Reception & Terminology
OCA Institute
Certificate - Advanced Staff Management (HR)
OCA Institute
HETI Core Suicide Prevention Training
Mental Health First Aid (Accredited)
Statement of Attainment - Domestic Violence Response
Working With Children Check (WWCC)
First Aid Certificate
AMEP English Course
TAFE
Data Processing
University Malaysia Pahang
Degree - Data Processing
University Malaysia Pahang