Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nurul Irdayu

Melbourne,VIC

Summary

Having more than 4 years of experience In super market and customer supporting roles seeking a full time or part position In a growing Industry Strengths Respect with company policies all the times including standard of dress. Hardworking & effective performer under pressure. Good and initiative team player along with adaptability skills. Excellent oral and written communication skills and interpersonal relationship with staff & customers. Available to work on public holidays, weekend & weekdays A positive attitude towards work and urge to achieve task in timely manner. Personal Attribute Reports to work for scheduled shifts, on time and appropriately uniformed. Understands and adheres to the organizational and departmental policy and procedures. Accepts and offer feedback and suggestions openly and respectfully. Accepts direction willingly and follows through with delegated tasks. Learn and adapts to new tasks or situations quickly and cooperatively. Maintains job related confidentiality. Task initiative to identify report and resolve problems before they escalate. Provide a positive model for co-workers. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Manager

Sonsa
05.2022 - Current
  • Provided efficient customer service support to security operations team.
  • Handled incoming calls and responded to emails to handle customer inquiries and complaints related to security operations.
  • Managed customer and stakeholder complaints and requests, including handling emergency situations under pressure.
  • Ensured customer satisfaction and retention through timely resolution of issues and maintaining open communication channels Managed and motivated employees to be productive and engaged in work Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Student Support Officer

Uni Melbourne
08.2021 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled incoming calls and responded to emails to handle customer inquiries and complaints related to Administration.
  • Maintained regular and consistent attendance and punctuality.
  • Advised students individually and in groups on academic programs for individual interests.
  • Pointed students to relevant information about academic and personal support services available on campus.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Barista

SONSA
03.2018 - 12.2018
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise

Senior Forestry Executive Officer

Pisama Timber Corporation
08.2014 - 05.2016
  • Assumed a management representative position to implement Forest Stewardship Council (FSC) Chain of Custody (COC) while overseeing a team of 25+ personnel.
  • Monitored and assessed the company forest concession program (Cheryl Forest Concession, Kemaman).
  • Led the FSC Chain of Custody, surveillance audit, maintaining National Forestry Act compliance, and meeting FSC and MC&I requirements.
  • Worked closely with the Department of Wildlife & National Parks Peninsular Malaysia while conducting an on site assessment of a High Conservation Value Forest.
  • Oversaw the contract’s terms to ensure compliance with government requirements and monitor timber harvesting processes and maintained timber supply conditions in concession areas.
  • Liaised with the state forestry department to coordinate all forestry activities that occurred in the forest concession, maintaining compliance with agreed terms of a 65 year government contract.
  • Skilled at working independently and collaboratively in a team environment

Education

Master of Science - Ecosystem Management And Conservation

University of Melbourne
Melbourne, VIC
06.2023

Bachelor of Science - Forestry

University Putra
Malaysia
02.2012

Diploma of Forestry Science - Forestry Science

University Putra
Malaysia
04.2009

Skills

  • Computer Skills
  • Expert user of Microsoft Office Application
  • (Word,Excel, Power Point)
  • Superior technical skills and I am an advanced user of Microsoft Office and quickly pick up a range of other computer systems
  • Managing Reception
  • Customer Service
  • Operations management
  • Job inspections
  • Verbal and written communication

Timeline

Manager

Sonsa
05.2022 - Current

Student Support Officer

Uni Melbourne
08.2021 - 06.2022

Barista

SONSA
03.2018 - 12.2018

Senior Forestry Executive Officer

Pisama Timber Corporation
08.2014 - 05.2016

Master of Science - Ecosystem Management And Conservation

University of Melbourne

Bachelor of Science - Forestry

University Putra

Diploma of Forestry Science - Forestry Science

University Putra
Nurul Irdayu