Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Nurul Rahman

Dulwich Hill,NSW

Summary

Highly organised Executive Assistant with extensive experience managing demanding inboxes, coordinating complex calendars, arranging international travel, and preparing high-level meetings. Adept at anticipating needs, streamlining workflows, and ensuring seamless operations in fast-paced environments. Skilled in handling sensitive information with discretion and maintaining confidentiality. Proficient in MS Office with strong administrative capabilities. Proven track record of improving organisational processes, enhancing productivity, and implementing strategic solutions for greater efficiency. Adaptable, calm under pressure, and effective at managing last-minute changes.

Overview

29
29
years of professional experience

Work History

Executive Assistant to Head of Compliance and Operational Risk Control

UBS Bank Australia
Sydney, Australia
01.2025 - Current
  • Inbox management. Managing a high-volume executive inbox by screening, drafting, responding, and prioritizing emails.
  • Calendar management. Managing complex calendars for executives, ensuring that all appointments, meetings, and events are scheduled efficiently.
  • Coordinate internal and external meetings, adjusting schedules as needed to accommodate time zone differences, urgent matters, and conflicts.
  • Travel management. Key responsibilities include flight and hotel bookings, expense tracking, travel documentation, logistic support, and contingency planning.
  • Organize meetings, conferences, and events, ensuring all logistics are in place, such as room bookings, catering, and technology setup.
  • Prepare agendas, taking minutes and tracking action items, presentations, and materials for meetings.
  • Reconciled AMEX expenses and reimbursements.
  • Assist with reports for senior management and middle-level management.
  • Actively develops and maintains both external and internal stakeholder relationships.
  • Manages the onboarding and offboarding.

Senior Assistant to 3 Senior Tax Partners

Deloitte Australia
Sydney, Australia
12.2020 - 12.2024
  • Responsible for detailed information and accurate entries in diaries, including organizing client/internal meetings, booking meeting rooms, and organizing catering; effective management of the Partner's time, anticipating and resolving possible clashes and/or changes to Partner diaries.
  • Organize internal and external events.
  • Meet and greet clients and other visitors if required.
  • Work with other EA/PAs if meetings run over time or if there are last minute changes.
  • Ensure visitors are recorded with Reception / Security and meeting rooms are booked.
  • Reconciled travel expenses and reimbursements, and oversaw AMEX reconciliations.
  • Provide support and leave cover for other EAs when necessary.
  • Proactively support business development initiatives and engagements, and maintain client records.
  • Active project/program management, including workflows, reports, and document preparation.
  • Manages travel requests, approvals, and complex itineraries.
  • Actively develops and maintains both external and internal stakeholder relationships.
  • Manages the onboarding and coaching of Personal Assistants and Team Assistants.

Personal Assistant to Head of Retail Products

HSBC Bank Australia
Sydney, Australia
11.2020 - 11.2022
  • Responsible for providing effective diary management for EXCO members, assisting with forward planning, arranging appointments, and managing expectations.
  • Meet and greet clients, and other visitors, if required.
  • Ensure the diary is up to date, runs as smoothly as possible, and that all details are correct—i.e., location, dial-in details.
  • Attach any reports or presentations to meeting requests, attend meetings, and take minutes if required.
  • Work with other EAs/PAs if meetings run over time, or if there are last-minute changes.
  • Ensure visitors are recorded with Reception and Security, and meeting rooms are booked.
  • Monitor EXCO's inbox, and respond to and forward emails where appropriate.
  • Prepare meeting agendas for international visitors (Regional/Global Heads).
  • Look for opportunities to make the office environment more efficient by reviewing the processes for administration tasks with the team.
  • Manage, help to create, and safely keep leave records for EXCO's direct reports.
  • Provide support, and leave cover for other EAs when necessary.
  • Log gifts and hospitality records through HSBC's register, and perform general office management duties, including staff onboarding, exiting, and STA's.
  • Coordinate the onboarding for new staff, and coordinate the exit process for departing staff, while following up with HR on the exiting process and the return of the laptop, remote tokens, mobile, etc. As per company protocols.
  • Assist STA in setting up flights, accommodations, etc., while providing quotes and itineraries for STAs and ensuring all relevant information is provided for arrivals and departures.
  • Responsible for providing effective contract management for three vendor contracts, which include stationery contracts, printing contracts, and warehousing contracts.

Personal Assistant to Head of Mortgage & Head of FX and Investments

HSBC Bank Australia
Sydney, Australia
12.2019 - 10.2020
  • Responsible for providing effective diary management for EXCO members, assisting with forward planning, arranging appointments, and managing expectations.
  • Meet and greet clients, and other visitors, if required.
  • Ensure the diary is up to date, runs as smoothly as possible, and that all details are correct—i.e., location, dial-in details.
  • Attach any reports or presentations to meeting requests, attend meetings, and take minutes if required.
  • Work with other EAs/PAs if meetings run over time, or if there are last-minute changes.
  • Ensure visitors are recorded with Reception and Security, and meeting rooms are booked.
  • Monitor EXCO's inbox, and respond to and forward emails where appropriate.
  • Prepare meeting agendas for international visitors (Regional/Global Heads).
  • Look for opportunities to make the office environment more efficient by reviewing the processes for administration tasks with the team.
  • Manage, help to create, and safely keep leave records for EXCO's direct reports.
  • Provide support, and leave cover for other EAs when necessary.
  • Log gifts and hospitality records through HSBC's register, and perform general office management duties, including staff onboarding, exiting, and STA's.
  • Coordinate the onboarding for new staff, and coordinate the exit process for departing staff, while following up with HR on the exiting process and the return of the laptop, remote tokens, mobile, etc. As per company protocols.
  • Assist STA in setting up flights, accommodations, etc., while providing quotes and itineraries for STAs and ensuring all relevant information is provided for arrivals and departures.
  • Responsible for providing effective contract management for three vendor contracts, which include stationery contracts, printing contracts, and warehousing contracts.

Personal Assistant to Head of Marketing & CVM (Customer Value Management)

HSBC Bank Australia
Sydney, Australia
03.2017 - 11.2019
  • Responsible for providing effective diary management for EXCO members, assisting with forward planning, arranging appointments, and managing expectations.
  • Meet and greet clients, and other visitors, if required.
  • Ensure the diary is up to date, runs as smoothly as possible, and that all details are correct—i.e., location, dial-in details.
  • Attach any reports or presentations to meeting requests, attend meetings, and take minutes if required.
  • Work with other EAs/PAs if meetings run over time, or if there are last-minute changes.
  • Ensure visitors are recorded with Reception and Security, and meeting rooms are booked.
  • Monitor EXCO's inbox, and respond to and forward emails where appropriate.
  • Prepare meeting agendas for international visitors (Regional/Global Heads).
  • Look for opportunities to make the office environment more efficient by reviewing the processes for administration tasks with the team.
  • Manage, help to create, and safely keep leave records for EXCO's direct reports.
  • Provide support, and leave cover for other EAs when necessary.
  • Log gifts and hospitality records through HSBC's register, and perform general office management duties, including staff onboarding, exiting, and STA's.
  • Coordinate the onboarding for new staff, and coordinate the exit process for departing staff, while following up with HR on the exiting process and the return of the laptop, remote tokens, mobile, etc. As per company protocols.
  • Assist STA in setting up flights, accommodations, etc., while providing quotes and itineraries for STAs and ensuring all relevant information is provided for arrivals and departures.
  • Responsible for providing effective contract management for three vendor contracts, which include stationery contracts, printing contracts, and warehousing contracts.

Personal Assistant/Business Support Officer

ANZ Bank - ANZ Share Investing Operations
Sydney, Australia
06.2015 - 02.2017
  • Managed travel, accommodation, catering and venue requirements for conferences, meetings and functions hosted by department and ensuring cost effectiveness.
  • Managed receipts and payment of invoices as well as monitored and submitted Senior Manager's expenses and credit card reconciliations to ensure cost effectiveness.
  • Oversaw all annual leave and FTE management requirements whilst ensuring annual requirements were met across the teams.
  • Screened telephone calls, proactively managed requests, and escalated any urgent matters.
  • Communicated and co-ordinated Senior Manager's instructions with various individuals and departments.
  • Produced Weekly and Monthly Reports for COO and his peers, produced general correspondence, presentations, reports of a confidential nature, on behalf of Senior Manager, and maintained hard and soft copy filling system.
  • Identified and acted on opportunities to improve effectiveness and flow of the office activities as well as maintaining active involvement in charity events and managing Office and IT procurement.
  • Provided central co-ordination and 'help desk' services for office administrative and operational services and acted as central liaison point for communication between exec and direct reports ensuring harmonisation and consistency of information.

Personal Assistant/Case Team Assistant

The Boston Consulting Group (BCG)
Sydney, Australia
08.2014 - 05.2015
  • Responsible for detailed information and accurate entries in diaries including organising client/internal meetings, booking meeting rooms and organising catering, effective management of Principal's time, anticipating and resolving possible clashes and/or changes to Principal diaries.
  • Oversaw complex travel managements whilst keeping a 12-month forward plan of travel commitments as well as organising all business-related travel and logistics including flights, transfers, accommodations, and Visa arrangements.
  • Assisted with internal and external event management.
  • Reconciled travel expenses and reimbursements and oversaw AMEX reconciliations whilst working on ad hoc projects.
  • Served as a vital POC for case team, managed requirements and provided support, including but not limited to team site and case code set-up and management, team availability calendars, attending case team meetings and coordinating team events as well as copying, collating, and binding case-related materials as required.
  • Productively managed and coordinated daily schedules across several time zones while actively ensuring principals were fully briefed and organised.
  • Demonstrated extensive mailbox management, diary and calendar management, travel management and collateral document preparation skills to successfully provide competent support for all Principals.

Personal Assistant to IT General Manager / IT Team Assistant

Oil Search Limited (OSL)
Sydney, Australia
06.2012 - 05.2014
  • Managed the GM's complex and frequently changing travel requirements and coordinated the pre-planning of trips.
  • Performed efficient mailbox management whilst overseeing external contacts for the GM and keeping track of periodic communication needed for priority contacts.
  • Conducted research to prepare, gather and proof briefing materials, agenda, and decks for department meetings.
  • Assisted with team building initiatives and provided overall support for maintenance of organisation culture and employee morale.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Assessed urgency and priorities before accepting and declining appointments and meetings, obtained signatures for financial documents and internal and external invoices whilst effectively managing the reconciliation of travel expenses and reimbursement, visa card and AMEX reconciliation.
  • Utilised excellent organisational and time management skills to successfully plan and execute two major headquarters move for the company.
  • Supported General Managers by providing extensive management of their respective mailboxes, diaries/calendars, and travels as well as by the collateral preparation of documents for meetings.
  • Successfully managed the reconciliation of over 8000 transactions of ANZ Credit Card Visa.
  • Planned and executed all aspects of the major headquarters move for Oil Search.

PA to Infrastructure Vice President / IT Administrator

Morgan Stanley Australia
Sydney, Australia
03.2011 - 05.2012
  • Responsible for professionally answering a high volume of phone calls and email inquiries, coordinating events and worked on ad hoc projects, compiling all documents and reports ahead of time as well as reconciliation travel expenses and reimbursement including credit card.
  • Provided effective diary management and expertly managed the Vice President's complex and frequently changing travel itineraries whilst arranging and coordinating the pre-planning of trips.
  • Served as first contact person between other departments and aided other Vice President/Senior Vice President from other offices from other countries.
  • Provided administrative support to the Information Technology Team particularly with the Moves Process, New Starters Process as well as the Reporting - Decommission Process.
  • Assisted with all IT procurement via online purchasing system, tracked purchasing and communicated status to IT Team and effectively managed invoice processing, vendor management and booking meeting rooms and coordinating catering arrangements for internal and external client meetings.
  • Oversaw and managed all software contracts and licenses.
  • Successfully developed and implemented company's first employee manual outlining of all proper business procedures and office policies.
  • Provided expert support for the Vice President through extensive mailbox management, diary and calendar management, travel management and collateral preparation of documents for meetings.
  • Planned and executed all aspects of the major headquarters move for Morgan Stanley.

Assistant Trust Administrator / Transaction Administrator

The Trust Company (Part of Perpetual)
Sydney, Australia
07.2006 - 01.2011
  • Responsible for providing administrative assistance to numerous business units, which required excellent time management skill and the ability to respond to multiple stakeholders on a simultaneous basis.
  • Drafted correspondence to clients, which included filing and data entry as well as managed utility services, insurance, phone services and other personal affairs for clients.
  • Oversaw account payable and receivable processing, allocation of funds into company accounts, timely and correct database maintenance and payment processing and receipting (telegraphic transfers, RTGS and domestic payments, direct entry and sweeping of balance).
  • Assisted the Legal department with lodgement at Supreme Court, Office of State Revenue and Land Title Office as well as assisted and managed Mailroom staff with daily mail operations such as internal distribution and external franking.
  • Supported and trained new and existing staff members with all operational functions whilst actively drafting and updating of the Procedure Manuals for the Centralisation Project.

Personal Assistant

RPG Property Valuers
North Sydney, Australia
03.2003 - 06.2006

Administration/Personal Assistant

Impact Management Group
Homebush, Australia
04.2002 - 04.2003

Office Manager / Personal Assistant

Easylink
Sydney, Australia
08.1999 - 03.2002

Human Resources Executive / Administration Assistant / Receptionist

The Kuala Lumpur Options & Financial Futures Exchange (KLOFFE)
Kuala Lumpur, Malaysia
03.1996 - 07.1999

Education

Diploma, Business Management - Business Management

Australian Business Academy
Sydney, NSW
07-2006

Certificate IV in Human Resources - Human Resources Management

Australian Human Resources Institute (AHRI)
Sydney, NSW
06-2012

Skills

  • Inbox management
  • Calendar management
  • Travel management
  • Meeting coordination
  • Logistics and schedule management
  • Event management
  • Expenses and credit card reconciliation
  • Stakeholder engagement
  • OH&S knowledge
  • Office administration
  • Document preparation
  • Invoice processing
  • Executive support
  • Office management
  • Effective communication
  • Team collaboration
  • Excellent communication skills

Accomplishments

  • ·Recognised for exemplary performance and was given a Behaviour Rating: Strong during the 2020 Performance Assessment & Review.
  • Served as a key champion in the successful rollout of Ariba, advocating for system adoption and supporting implementation efforts. Led user onboarding, provided training, and acted as a liaison between teams, offering hands-on guidance throughout the transition process.
  • Utilised excellent organisational and time management skills to successfully plan and execute major headquarters move for the company.
  • Successfully managed the reconciliation of over 8000 transactions of ANZ Credit Card Visa.
  • Successfully developed and implemented company's first employee manual outlining of all proper business procedures and office policies.

Languages

English
Native/ Bilingual
Malay
Native/ Bilingual
Indonesian
Native/ Bilingual

References

References available upon request.

Timeline

Executive Assistant to Head of Compliance and Operational Risk Control

UBS Bank Australia
01.2025 - Current

Senior Assistant to 3 Senior Tax Partners

Deloitte Australia
12.2020 - 12.2024

Personal Assistant to Head of Retail Products

HSBC Bank Australia
11.2020 - 11.2022

Personal Assistant to Head of Mortgage & Head of FX and Investments

HSBC Bank Australia
12.2019 - 10.2020

Personal Assistant to Head of Marketing & CVM (Customer Value Management)

HSBC Bank Australia
03.2017 - 11.2019

Personal Assistant/Business Support Officer

ANZ Bank - ANZ Share Investing Operations
06.2015 - 02.2017

Personal Assistant/Case Team Assistant

The Boston Consulting Group (BCG)
08.2014 - 05.2015

Personal Assistant to IT General Manager / IT Team Assistant

Oil Search Limited (OSL)
06.2012 - 05.2014

PA to Infrastructure Vice President / IT Administrator

Morgan Stanley Australia
03.2011 - 05.2012

Assistant Trust Administrator / Transaction Administrator

The Trust Company (Part of Perpetual)
07.2006 - 01.2011

Personal Assistant

RPG Property Valuers
03.2003 - 06.2006

Administration/Personal Assistant

Impact Management Group
04.2002 - 04.2003

Office Manager / Personal Assistant

Easylink
08.1999 - 03.2002

Human Resources Executive / Administration Assistant / Receptionist

The Kuala Lumpur Options & Financial Futures Exchange (KLOFFE)
03.1996 - 07.1999

Diploma, Business Management - Business Management

Australian Business Academy

Certificate IV in Human Resources - Human Resources Management

Australian Human Resources Institute (AHRI)

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