NURUL FHADILLAH RUDYASTIKA
Liverpool,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Dispatch Clerk
BE Campbell Wetherill Park
11.2022 - Current
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and respond to customer and transport emails.
- Managed customer accounts and checking SAP and loadout sheets to ensure it has been loaded on truck before invoicing.
- Ensuring stock has been packed and loaded out in a timely manner
- Communicated with warehouse staff to facilitate proper loading and receivals from third party transport.
- Liaising with transport company and internal teams
- Storing and provide documents to relevant transport and team
- Complete container and processor invoicing in SAP
- Complete a weekly stock take
- Process GR files and Purchase Orders from external
- Completing POD request and bookings in a timely manner
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Transport Administrator
DB Schenker
11.2019 - 10.2022
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
- Booking re-deliveries to respective carriers
- Attending to customers enquiries
- Completion of daily reports of the goods
Customer Service Representative
Telstra / Kelly Services
03.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Barista
Aroma Foods
12.2016 - 02.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor - Business Major in Applied Finance
Western Sydney University
Parramatta, NSW11.2024
Graduate Diploma - Business / Marketing
TAFE Ultimo
Sydney12.2014
High School Diploma -
Sarah Redfern High School
Minto, NSW12.2012
Skills
- Time management
- Attention to Detail
- Organizational skills
- Team collaboration
- Microsoft Office Suite (Excel, Microsoft Word and Powerpoint)
- Data entry proficiency
- Adaptability
- Work under pressure
- Multitasking capabilities
- Record keeping
- Telephone etiquette
Timeline
Dispatch Clerk
BE Campbell Wetherill Park
11.2022 - Current
Transport Administrator
DB Schenker
11.2019 - 10.2022
Customer Service Representative
Telstra / Kelly Services
03.2018 - 10.2019
Barista
Aroma Foods
12.2016 - 02.2018
Bachelor - Business Major in Applied Finance
Western Sydney University
Graduate Diploma - Business / Marketing
TAFE Ultimo
High School Diploma -
Sarah Redfern High School
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