Nushrat Naurin Natasha
Ingleburn,NSW
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1
1
year of professional experience
Work History
Receptionist
Shwapno
Dhaka, Dhaka
01.2022 - 07.2022
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Greet an average of 100+ patients daily, ensuring a professional and welcoming front desk experience.
- Answer and direct calls on a multi-line phone system; take messages and respond to inquiries.
- Schedule patient appointments and manage the clinic calendar using EMR software.
- Handle billing, insurance forms, and confidential patient records with discretion.
- Maintain the cleanliness and organization of the reception area.
Front Desk Assistant
Agora
Dhaka, Dhaka
04.2021 - 11.2021
- Performed data entry tasks into computerized systems accurately and efficiently.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Verified identification and credit card information of guests prior to check-in.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Maintained accurate records of guest accounts using computerized systems.
- Ensured that all security procedures were followed according to company policy.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
Education
Advanced Diploma - Information And Technology
Sunbeam International College
Adelaide, SA04-2025
Certificate 3 - Pathology Collection
Southern Cross Education Institute
Adelaide, SA10-2024
Skills
- Data analysis
- Electronic medical records
- Laboratory procedures
- Customer service
- Office management
- Attention to detail
- Front Desk Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication Skills
- Multi-line Phone Systems
Affiliations
- Singing
- Reading books
- Sketching
- Writing stories
- Exploring Libraries and Museums
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Elementary
Urdu
Elementary
Arabic
Elementary
References
References available upon request.
Timeline
Receptionist
Shwapno
01.2022 - 07.2022
Front Desk Assistant
Agora
04.2021 - 11.2021
Advanced Diploma - Information And Technology
Sunbeam International College
Certificate 3 - Pathology Collection
Southern Cross Education Institute
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