Nusrat Jahan
Guildford,Australia
Summary
Customer-centric approach, sales skills, and strategic mindset contribute effectively in a retail setting. Diverse experience in supermarkets and hospitality ensures the ability to drive business growth and enhance customer satisfaction. Committed to making a positive impact in the retail industry by leveraging skills and knowledge.
Overview
3
3
years of professional experience
Work History
Kitchen Hand
Burger King
08.2024 - 12.2024
- Company Overview: (The most popular business class hotel in Bangladesh)
- Assist chefs and kitchen staff in preparing ingredients and maintaining cleanliness in the kitchen
- Clean and sanitize food preparation areas, equipment, and utensils to ensure compliance with health and safety standards
- Wash dishes, pots, pans, and other kitchen items efficiently and maintain a tidy dishwashing area
- Receive and store deliveries, ensuring proper storage of food items and supplies
Team Member, Sales Executive
Sailor
12.2023 - 07.2024
- Company Overview: (A renowned branded retail shop in Dhaka, Bangladesh)
- Provided exceptional customer service, assisting customers in product selection to meet their needs and preferences
- Demonstrated strong product knowledge, contributing to increased sales and customer satisfaction
- Managed inventory and ensured shelves were fully stocked and well-organized
- Achieved and exceeded monthly sales targets consistently through effective communication and upselling techniques
- Handled cash transactions, maintained accurate records, and ensured proper cash register operations
- Collaborated with team members to create a welcoming and engaging shopping environment
- Resolved customer complaints efficiently, enhancing the overall shopping experience
Housekeeping Cleaner
Dhaka Regency Hotel
01.2022 - 12.2023
- Executed daily tasks efficiently to enhance team productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
Sales Assistant
Swapno Super Shop
03.2023 - 11.2023
- Company Overview: (A largest supermarket in Bangladesh)
- Greet customers and ascertain what each customer wants and needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
Education
Master’s - Public Health
03.2027
Skills
- Accurate Cash Handling
- Store opening and closing procedures
- Barcode Scanning
- Attention to Detail
- Dedicated Work Ethic
- Work Coordination
- Continuous Improvements
- Team Collaboration
- Complex Problem Solving
- Knowledge of pharmacology and treatment protocols
- Multidisciplinary teamwork and coordination
- Emergency response and critical care
- Positive attitude
- Kitchen cleaning and maintenance
- Cleaning and sanitation
- Cleaning proficiency
- Cooking
- Ingredient preparation
- Trash removal
Accomplishments
- Advanced User of Microsoft Excel and Microsoft Word to develop different spreadsheets and word files.
CURRENT AVAILABILITY
Available for 24hours/7 and for any shifts.
Timeline
Kitchen Hand - Burger King
08.2024 - 12.2024
Team Member, Sales Executive - Sailor
12.2023 - 07.2024
Sales Assistant - Swapno Super Shop
03.2023 - 11.2023
Housekeeping Cleaner - Dhaka Regency Hotel
01.2022 - 12.2023
Edith Cowan University - Master’s, Public Health
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