Nusrat Yasmeen Joty
Denham Court,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Narellan Central Medical Center
10.2023 - Current
- Helping patients complete necessary medical forms and documentation.
- Coordinating with patient scheduling, check-in, check-out and payments for billing.
- Managing multi-line phone system and pleasantly greeted patients.
- Transcribing phone messages and relayed to appropriate personnel.
- Supporting office staff and operational requirements with administrative tasks. such as emailing,scanning, faxing
- Completing patient referrals to other medical specialists.
DIGITAL AND SERVICE Team Member (casual)
WOOLWORTHS GROUP
11.2021 - Current
- Maintained adequate pipeline by checking sales leads daily and expertly following up on warm contacts
- Assisted customers with selecting and purchasing products
- Achieved sales and retention quotas with use of established procedures and innovative methods
- Avoided sales errors and delays by processing paperwork accurately and on-time
- Handled stressful situations professionally and multitasked with ease
- Processed credit card payments and accurately handled cash
- Highlighted products with creative and engaging merchandise displays
- Improved sales process by delivering feedback to management
- Accomplished multiple tasks in a fast-paced environment
- Answered customers' questions about products, prices and availability.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
LOGISTICS ASSISTANT
DAVID JONES
01.2020 - 11.2022
- Effectively completed required merchandise intake processes to ensure the efficient flow of stock from the receiving dock to the selling floor, including ticketing, sizing, security tagging, processing store customer deliveries, pickups, transfers, debits, and work orders
- Ensured all processes were followed to prevent stock loss and maintain inventory accuracy
- Set appointments for receiving or delivery and followed up with destination personnel to confirm receipt
- Predicted and controlled logistics operations using analytical models.
Sales Associate
DAVID JONES
10.2018 - 01.2020
- Sold products and services to potential customers
- Met monthly sales targets
- Managed day-to-day work within a busy environment
- Ensured qualitative customer service
- Provided information about the products to customers
- Stocked, replenished, and organized inventory with accuracy and efficiency
- Maintained accurate and attractive merchandise displays
- Supported team with receiving pricing and merchandising.
Volunteer
RYDE HOSPITAL
09.2019 - 12.2019
- Treated people from all backgrounds with dignity and respect
- Provided accurate information to outbound patients
- Performed general administrative work
- Documented, researched, and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints.
TEAM MEMBER
Kmart
05.2018 - 06.2019
- Sold products and services to potential customers
- Filled shelves and managed stock take
- Handled cash at opening and closing time
- Provided best customer service
- Ensured strategic placement of products to maximize purchases.
Finance Executive
TeleTalk Bangladesh Ltd
04.2016 - 06.2017
- Assisted with setting financial priorities and accomplishing targets by partnering closely and cross-functionally with business leaders
- Integrated strong internal controls and maintained strict compliance with accounting standards
- Helped expand business with sound feasibility reviews, bidding support, and proposal development
- Managed recordkeeping, preparing reports, closings, and financial statements with strong attention to detail and expert financial knowledge
- Managed company risk by assessing applications to accurately determine customers' creditworthiness
- Networked with investors and stockholders to evaluate revenue streams.
Education
Certificate III Business Administration (Medical) - BUSINESS ADMINISTRATION
TAFE NSW, Meadowbank
Meadowbank11.2018
Bachelor of Business Administration - Finance
AHSANULLAH UNIVERISTY OF SCIENCE AND TECHNOLOGY, DHAKA, BANGLADESH
04.2016
Skills
- Payment Processing
- Documentation and Recordkeeping
- Cash Handling Accuracy
- Team leadership
- Prioritizing and Planning
- Microsoft office 365
- Microsoft PowerPoint
- Microsoft Excel
- Medical Office Administration
- Medical software ( Pracsoft, Medical directors)
- Mail Management
- Letter Preparation
References
Available upon request
Timeline
Medical Receptionist
Narellan Central Medical Center
10.2023 - Current
DIGITAL AND SERVICE Team Member (casual)
WOOLWORTHS GROUP
11.2021 - Current
LOGISTICS ASSISTANT
DAVID JONES
01.2020 - 11.2022
Volunteer
RYDE HOSPITAL
09.2019 - 12.2019
Sales Associate
DAVID JONES
10.2018 - 01.2020
TEAM MEMBER
Kmart
05.2018 - 06.2019
Finance Executive
TeleTalk Bangladesh Ltd
04.2016 - 06.2017
Certificate III Business Administration (Medical) - BUSINESS ADMINISTRATION
TAFE NSW, Meadowbank
Bachelor of Business Administration - Finance
AHSANULLAH UNIVERISTY OF SCIENCE AND TECHNOLOGY, DHAKA, BANGLADESH
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