Nuttateelanooch Than
Incident Management
Bundamba,Queensland
Summary
Seasoned Incident Management focused on supporting emergency response and patient care needs in Cyber security. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
IT Project Management/TL Incident Management
Hewlett Packard Enterprise
, Malaysia
07.2015 - 06.2016
- Proactively manage the resolution of major incidents in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.
- Ensure high touch communication with service managers and key stakeholders until an incident is resolved.
- Establish pro-active partnerships with business stakeholders and Service Managers in Geography CTO organizations. Be familiar with service levels and Pearson’s priorities and customer needs to be responsive in the event of incidents.
- Work closely with OCC/Service Desk during the troubleshooting process to identify known errors and similar incidents that have occurred in the past.
- Work closely with Problem Management to identify Root Cause and Defect Prevention Process investigations. Producing and maintaining all supporting data, documentation and reports.
- Work closely with Change Management and Change Advisory Board (CAB) to identify change activity that has potentially impacted the environment.
- Ensure adherence and flawless execution of Incident Management processes.
- Understand and appreciate the impact of incidents on SLA targets, allowing prioritization and direction.
- Drive achievement of Service Delivery SLA attainment goal, Transitions and Transformations for all clients.
- Contribute to restoring normal operations as quickly as possible.
- Input to post incident management information reporting, establishing improvement actions and addressing lessons learned with a view to improving the resilience of the platform and preventing recurrence of known problems.
- Input to driving improvement actions or mitigation plans.
Assistant Project Manager
Lawton Asia Insurance Brokers Limited
Bangkok, Thailand
07.2014 - 07.2015
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project metrics and collected data to share with project members.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Documented project progress to fulfill project requirements and establish traceability.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Through satisfying the needs of clients and operating policies and procedures, to ensure all client and company objectives are met and to achieve financial targets
- Maintain good customer relationship and deliver high standard of customer satisfaction including the provision of excellent customer care, continuously improve and enhance the internal handling for clients based on customer feedback and trends to further develop standards and reflect market changes
- Co-ordinate with relevant re-/ insurance firms and relevant parties to obtain the most suitable quote for the client in term of both client requirement and pricing
- Prepare and arrange the quote and perform a quote comparison with policy terms for client submission and policy presentation
- Maintain necessary documentation and database to ensure data consistency and correctness
- Act as close liaison with clients as well as liaise closely with other Heads of Department and Support Services
- Manage the premium collection in co-ordination with Accounting & Finance colleague to ensure a collection on time
- Complete assigned administrative duties timely and accurately
- Make actionable and insightful recommendations for new products, extensions and enhancements to serve customer requirement
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Ensure that managers are aware of the importance of their personal presentation and to ensure that all employees in the department adhere to the correct standards of dress and appearance
- Deputize for the Manager in their absence
- Ensure that all activities and operations are performed in compliance with local legislation, regulations and laws governing business operations
- Perform other tasks as assigned by Superior
Sale Manager
Accor
Bangkok, Thailand
06.2013 - 06.2014
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Evaluated performance against goals and implemented appropriate development plans.
- Through satisfying the needs of clients and operating policies and procedures, to ensure all client and company objectives are met and to achieve financial targets
- Understanding to effectively promote and position the brand and the hotel at its desired level.
- Knowledge of market trends and behavior including political, economical and social issues.
- Intimately familiar with the key tour operator partners in Bangkok and an existing contact base of MICE planners and corporate meeting planners
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Separation Project Manager
Abbott Laboratories Ltd.,
Bangkok, Thailand
05.2012 - 04.2013
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
- Project Manager in the finalization of the detailed work plan for the creation of AbbVie Company and its separation from Abbott.
- Assist the project Manager in the coordination of the execution of the work plan across the functions (i.e., finance, medical, regulatory, legal, IT, commercial and other relevant departments).
- Identify and mitigate or escalate issues to the separation committee throughout the period. Update work plan templates and execution status of the tasks throughout the period.
- Communicate updated status of the project progress to internal and external
System Development Specialist
SVI Public Company Ltd.,
Muang Pathum Thani, Thailand
05.2011 - 05.2012
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Oversaw continuous development of tools and workflows to manage critical business processes.
- Integrated spatial data into enterprise environments using extract, transform and load processes.
- Analyzing and occasionally modifying systems including encoding and debugging.
- To contact prospective suppliers for quotation as required specification.
- To interface with any relevant section/department, regarding the purchase of direct materials.
- Establish/Implement local procedures that fit with company Purchasing Processes under quality system.
- To implement reporting.
- Support application systems.
- Consult with users to identify current operating procedures and to clarify program objectives.
- Identify opportunities that can improve efficiency of business processes.
- Coordinate application development
- Assist in troubleshooting software application issues.
- Assist in managing an outsource relationship for 3rd party application development and programming consultants.
- Assist network administrator with application installation and testing.
- Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
- Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
- Produce technical documentation for new and existing applications.
- Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.
- Assist in the creation of the system design and functional specifications for all new development projects.
- Investigate and resolve application functionality related issues and provide first level support
Thai Language Expert & Software Test Engineer
Mphasis On HP Company
Bangalore, India
10.2010 - 03.2011
- Software quality assurance and testing experience in a wide variety of environments.
- Functionality, compatibility, reliability, usability, installation, security and related test methodologies.
- Testing of web application, client-server, network, multimedia, and database projects on Windows, Macintosh and Unix operating systems. Leadership roles in creation and execution of QA and testing processes, test strategies and plans, and bug documentation and regression.
- Comfortable working solo and in a team environment.
- Extensive training in software testing theories and procedures
Source to Settle
Oracle India Private Limited
Bangalore, India
08.2009 - 05.2010
- Following up with the suppliers to settle the outstanding credit notes. Reviewing and dealing with awaiting queries (Service requests), Creating an audit trail.
- Dealing with queries from suppliers and employees and interacting with other upstream and downstream processes like, Supplier Data desk Team, Cash Management Team, Accounts Receivable Team, Fixed Assets Team, General Ledger Team, Local Finance/Scanning department and Application IT Team.
- Interacting with the local banks, ensuring the payments were made by necessary mode and manages rejections by updating required missing information.
- Training team members in the new releases and enhancements and giving trainings and enlightening the Local Finance with the policies and processes followed in S2S as when required. Also assist and train new team members and other team members when necessary.
Accounts Payable and Purchasing Specialist
Oracle India Private Limited
Bangalore, India
04.2007 - 08.2009
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and
- Oversaw the timely, accurate processing of invoices, PO, expense reports, credit memos &Payment transactions. Maintained adherence to corporate, accounting and GAAP standards Addressed escalated issues from employees and vendors; and ensured accurate and compliant.
- A/P files and records in accordance with company policies and government regulations.
- Handling the most critical country in the APAC region (Thailand) and Other Countries like Singapore, Hong Kong, China, India, Korea and Philippine where there are lot of rules and regulations to be followed and working with Application IT Team to standardize the automated process followed in other countries in APAC region.
- Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of dollars in overpayments to suppliers.
- Using analytical skills to resolve any queries at the beginning by providing all the necessary information required and not to have back and forth communications for the same issues. Also dealing with supplier queries, internal employee queries and answering process queries.
Education
Certificate IV in Cyber Security -
TAFE Queensland
Brisbane, Australia 07.2021 - 06.2022
Postgraduate Diploma Computer Applications -
NICT Computer Education Pvt. Ltd.,
Bangalore, India 08.2006 - 09.2007
Bachelor of Business Management -
J.R.N. Rajasthan Vidyapeeth University
Rajasthan, India 01.2004 - 02.2007
High School Diploma -
Potisarn Pittayakorn School
Bangkok, Thailand 02.1995 - 03.2001
Skills
Project management experience
Collaborated with project management and developers to coordinate testing activities at all stages
Incident Response Management
Customer service management
Hotel operations and management
Video Conference Endpoint Management
Wireshark software
Developing security plans
Implementing security programs
Data security
Erecting firewalls
Multitasking Abilities
Problem-Solving
Interpersonal Communication
Critical Thinking
Teamwork and Collaboration
Dependable and Responsible
Timeline
Certificate IV in Cyber Security -
TAFE Queensland
07.2021 - 06.2022
IT Project Management/TL Incident Management
Hewlett Packard Enterprise
07.2015 - 06.2016
Assistant Project Manager
Lawton Asia Insurance Brokers Limited
07.2014 - 07.2015
Sale Manager
Accor
06.2013 - 06.2014
Separation Project Manager
Abbott Laboratories Ltd.,
05.2012 - 04.2013
System Development Specialist
SVI Public Company Ltd.,
05.2011 - 05.2012
Thai Language Expert & Software Test Engineer
Mphasis On HP Company
10.2010 - 03.2011
Source to Settle
Oracle India Private Limited
08.2009 - 05.2010
Accounts Payable and Purchasing Specialist
Oracle India Private Limited
04.2007 - 08.2009
Postgraduate Diploma Computer Applications -
NICT Computer Education Pvt. Ltd.,
08.2006 - 09.2007
Bachelor of Business Management -
J.R.N. Rajasthan Vidyapeeth University
01.2004 - 02.2007
High School Diploma -
Potisarn Pittayakorn School
02.1995 - 03.2001