Summary
Overview
Work History
Education
Skills
References
Availability
Preferred Name
Timeline
Generic

NUTTHARIKA PHAKDEE (POLLY)

Peakhurst,Australia

Summary

Collection Officer with a track record of success at Metro Finance in negotiating repayment plans and improving customer relationships. Expertise in debt negotiation and call handling, excelling in high-pressure environments while maintaining high resolution rates. Committed to delivering results and fostering positive client interactions through effective communication and empathy.

Overview

14
14
years of professional experience

Work History

Collection Officer

Metro Finance
09.2023 - Current
  • Assisting customer with repayments enquires.
  • Negotiate repayment plans to clear arrears.
  • Taking high volume inbound calls and making outbound calls.
  • Building report with customers.
  • Actioning early days accounts 2-40 days arrears.

Asset Realisation Officer

Metro Finance
08.2020 - 01.2023
  • Assisting customer with repayments enquires.
  • Negotiate repayment plans to clear arrears.
  • Taking high volume inbound calls and making outbound calls.
  • Building report with customers.
  • Handing difficult conversation
  • Liaising with Broker, Auctioneer, and Mercantile agents.
  • Handle Auction & Repossession process.

Collection officer

Volkswagen Financial Services
07.2019 - 08.2020
  • Assisting customer with repayments enquires.
  • Negotiate repayment plans to clear arrears.
  • Taking high volume inbound calls.
  • Hardship's administration.
  • Processing hardship approvals and declines.
  • Build a report with customers.

Receptionist

Bas shill Medical Centre
05.2019 - 07.2019
  • Assisting doctors with patient enquires, liaising with the hospital and other medical sector.
  • Answering phone calls from patients and other medical practices.
  • Managing opening and closing of Medical Centre.
  • Office duties, scanning, printing, taking messages, arranging appointments, and cleaning.

Customer Support

Westpac (St George brand)
06.2018 - 04.2019
  • Assisting customers and brokers with general account maintenance, funds transfer card orders, opening accounts, and other general inquiries.
  • Taking phone calls from customers and brokers.
  • Help customers with setting up internet banking inquiries and help brokers with more complex tasks such as overseas transfers and account closures.

Collection associate

Credit Repair Australia
01.2018 - 06.2018
  • Ability to multitask and prioritise workloads which involved, answering inbound calls, typing notes, and putting in schedules for callbacks within acceptable timeframes.
  • Negotiating with customers and coming to an agreement to finalise service fees.
  • Ability to build rapport and provide customer service skills including listening and understanding customers' situations and helping them come to a suitable arrangement.
  • Collection activities that required me to locate and establish contact with customers.
  • Being able to work in a team environment and be flexible with my working hours every week.

Relationship Manager

Credit Corp Group
11.2015 - 12.2017
  • Customer relationship manager involved me in working with customers and finding acceptable solutions to help them pay off their debts.
  • Generating and investigating leads using a variety of methods to locate customers with long-term outstanding debts.
  • Negotiating with customers on an ongoing basis.
  • Problem-solving by being able to think on my feet and handling objectives.
  • Collection activities required me to locate and establish contact with customers.

Montien Thai Restaurant
01.2014 - 01.2015
  • Alcohol service
  • Teamwork
  • Time management
  • Organization skills

Siam Thai Restaurant
01.2011 - 01.2013
  • Customer service
  • Cash register
  • Food preparation
  • Teamwork

Education

certificate III -

Financial services
12.2017

RCG certificate -

Fairfield RSL
12.2014

RSA certificate -

Loftus Tafe
12.2014

year 10 certificate -

Jannali High school
12.2012

Skills

  • Great communication skills
  • Confident
  • Reliable
  • Great time management
  • Fast learner
  • Hard worker
  • Patience in dealing with difficult customers
  • Focused
  • Good team player
  • Able to work unsupervised
  • Able to work in a fast-paced environment
  • Debt negotiation
  • Customer relationship management
  • Repayment processing
  • Problem solving
  • Team collaboration
  • Call handling
  • Empathy and tactfulness
  • Telephone etiquette
  • Debt collection processes
  • Customer service
  • Problem-solving abilities
  • Relationship building
  • Teamwork and collaboration
  • Account investigation
  • Effective communication
  • Assertiveness
  • Adaptability and flexibility
  • Multitasking
  • Training and teaching
  • Problem-solving aptitude

References

Upon request.

Availability

I am looking for a full-time position and can work weekends if needed.

Preferred Name

Polly

Timeline

Collection Officer

Metro Finance
09.2023 - Current

Asset Realisation Officer

Metro Finance
08.2020 - 01.2023

Collection officer

Volkswagen Financial Services
07.2019 - 08.2020

Receptionist

Bas shill Medical Centre
05.2019 - 07.2019

Customer Support

Westpac (St George brand)
06.2018 - 04.2019

Collection associate

Credit Repair Australia
01.2018 - 06.2018

Relationship Manager

Credit Corp Group
11.2015 - 12.2017

Montien Thai Restaurant
01.2014 - 01.2015

Siam Thai Restaurant
01.2011 - 01.2013

certificate III -

Financial services

RCG certificate -

Fairfield RSL

RSA certificate -

Loftus Tafe

year 10 certificate -

Jannali High school

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