Nuvini Kamalsha Wijekoon
Modbury,SA
Summary
Dynamic professional with a proven track record at the Ministry of Highways and Infrastructure, excelling in office administration and relationship building. Adept at enhancing productivity through effective project coordination and communication. Recognized for delivering exceptional customer engagement and maintaining meticulous records, contributing to successful outcomes in diverse environments.
Experienced with organizing and managing executive schedules. Utilizes effective communication and organizational skills to support team goals. Track record of enhancing office efficiency and ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Management Assistant
Ministry Of Highways And Infrastructure
Kurunegala, Sri Lanka
02.2019 - 05.2022
- Assisted in organizing meetings and scheduling appointments for management team.
- Maintained accurate records and files to ensure efficient information retrieval.
- Supported project coordination by preparing documentation and tracking progress.
- Communicated with internal teams to facilitate smooth workflow and collaboration.
- Developed proficiency in office software to enhance productivity and reporting accuracy.
- Conducted research to assist in decision-making processes for various projects.
- Coordinated travel arrangements and itineraries for executives as needed.
- Contributed to the preparation of presentations and reports for stakeholder meetings.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Assisted in negotiating contracts with vendors, ensuring favorable terms and cost savings for company.
Customer Service Representative
Co-Operative Hospital
Kurunegala, Sri Lanka
06.2018 - 12.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted patients in navigating healthcare services, ensuring a smooth experience within hospital systems.
- Processed patient appointments and managed scheduling using electronic health record (EHR) systems.
- Collaborated with healthcare teams to relay vital information, enhancing patient care coordination.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Trainee Instructor
NetChamps Netball Club
Colombo, Sri Lanka
04.2016 - 05.2018
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Assisted in classroom management, fostering a positive and inclusive environment.
- Collaborated with educators to evaluate student progress and adapt instructional methods.
- Utilized educational technology to enhance lesson delivery and student engagement.
- Developed and implemented lesson plans tailored to diverse learning styles.
- Assisted in classroom management, fostering a positive learning environment for students.
- Collaborated with educators to support curriculum development and instructional strategies.
- Monitored student progress, providing feedback and additional resources as needed.
- Organized educational materials and resources to enhance classroom activities.
Education
Bachelor of Business - Sports Management
Torrens University Australia
Adelaide, SA04.2025
Skills
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
- Business management
- Client relationships
- Motivational leadership
- Task delegation
- Recordkeeping
- Business communications
- Lead generation
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Management Assistant
Ministry Of Highways And Infrastructure
02.2019 - 05.2022
Customer Service Representative
Co-Operative Hospital
06.2018 - 12.2019
Trainee Instructor
NetChamps Netball Club
04.2016 - 05.2018
Bachelor of Business - Sports Management
Torrens University Australia