NUWAN SAMEERA DIKWANA ARACHCHIGE
Melbourne,VIC
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 16+ year history of success in branch banking and Finance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Nations Trust Bank
Kadawatha , Gamapaha, Sri Lanka
10.2019 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Identified opportunities for process improvement initiatives within the branch.
- Conducted reviews and evaluations for cost-reduction opportunities.
Branch Manager
Pan Asia Banking Corporation PLC
Puttlam, Puttlam
07.2017 - 10.2019
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
Education
BBA - Strategic Management
EDHAT International(Buckinghamshire New University
UK04-2023
Marketing
Sri Lanka Institute of Marketing
Sri Lanka07-2007
Certified Branch Manager
Institute of Bankers in Sri Lanka
Sri LankaGED -
Central Bank of Sri Lanka
Sri LankaSkills
- Branch Operations Management
- Business development expertise
- Employee Development
- Account analysis expertise
- Business Development
- Relationship Building
- Customer Service
- Relationship building and management
- Performance Reviews
- Sales Development
- Risk Mitigation
- Excellent communication skills
- Verbal/written communication
- Banking
- Risk Analysis
- Conflict Resolution
- Financial analysis and planning
- Staff Supervision
- Client Relationship Management
- Decision-Making
Accomplishments
Best Leasing Branch Overall.
Best card Branch – Regional.
Best Lending branch – Branch Category.
Maintain the branch in the first 10 profitable branches.
(Against budget and achievement %)
Achieved Very Low audit rating over all the years as a branch Manager.
Recorded highest profitability in Kadawatha branch history and Lowest impairment in 2023 from whole branch network.
02nd Runner up BANCA awards 2021.·
Branch Ranking moved from 93 to 12 within the first six months and increased profitability
to 250% from a minus figure.
· Onboarded 02 Corporate customers and facility value USD 1.5Mn (Amount wise highest facility of the Zone)
· 02 RUNNER UP FD promo 2020.
· Achieved a low Audit rating in 2019.
· Recorded highest profitability in Minuwangoda branch 2019 and 2020.
Certification
- Certified Branch Manager from (Institute of Bankers in Sri Lanka)
- Manager 02 grade banker
Timeline
Branch Manager
Nations Trust Bank
10.2019 - Current
Branch Manager
Pan Asia Banking Corporation PLC
07.2017 - 10.2019
BBA - Strategic Management
EDHAT International(Buckinghamshire New University
Marketing
Sri Lanka Institute of Marketing
Certified Branch Manager
Institute of Bankers in Sri Lanka
GED -
Central Bank of Sri Lanka
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