Summary
Overview
Work History
Education
Skills
Timeline
Generic

NUZHAT SARWAR

Cairns,Australia

Summary

Administrative and client services professional with postgraduate qualifications in Information Technology and Business Administration and experience supporting customer enquiries, documentation management, and administrative operations within service-focused environments. Strong organizational, communication, and stakeholder engagement skills with proven ability to manage records, maintain accuracy, and support efficient business processes. Highly detail-oriented with strong capability in Microsoft Office, data entry, and client service delivery, with full Australian working rights and immediate availability.

Overview

5
5
years of professional experience

Work History

Team Member (Customer Experience)

KFC Smithfield
Cairns, QLD
01.2024 - Current

International quick-service restaurant operating in a high-volume, customer-focused environment.

  • Provide professional customer service in a fast-paced, high-volume environment.
  • Operate POS systems accurately and followed cash-handling procedures.
  • Work collaboratively to maintain efficient day-to-day operations.

Casual Academic Tutor

James Cook University
Cairns, QLD
09.2025 - 12.2025

Public Australian university delivering undergraduate and postgraduate education and student support services.

  • Supported undergraduate and postgraduate students during practical classes, responding to inquiries and providing clear guidance aligned with course requirements and University policies.
  • Assisted with marking and feedback processes, ensuring accuracy, consistency, and confidentiality of student information.
  • Worked closely with academic staff to support course delivery and student engagement.

Student Ambassador

James Cook University
Cairns, QLD
03.2025 - 12.2025
  • Acted as a key point of contact for prospective students and families at open days and education events.
  • Provided accurate information on courses, campus services, and student support pathways.
  • Represented the University professionally, supporting a welcoming and inclusive student experience.

Brand Manager

Global Immigration Consultants Ltd
Dhaka, Bangladesh
10.2021 - 06.2023

Private migration consultancy providing visa processing, documentation, and compliance support for international clients.

  • Managed client inquiries, documentation, and internal records within an immigration consultancy environment.
  • Coordinated application information, timelines, and stakeholder communications with a strong focus on accuracy and compliance.
  • Supported senior consultants with reporting, data tracking, and process improvement activities.

Junior Software Engineer

Euro Bangla IT Ltd
Dhaka, Bangladesh
01.2021 - 11.2021

Technology services firm delivering business systems and digital solutions to corporate clients.

  • Supported system testing, documentation, and troubleshooting in a team-based development environment.
  • Worked with structured processes, version control, and issue tracking to maintain system reliability.

Portfolio Manager

Square Kanal
Dhaka, Bangladesh
05.2021 - 09.2021

Financial advisory and portfolio management firm serving domestic and international stakeholders.

  • Managed client records, reporting, and performance summaries for domestic and international stakeholders.
  • Prepared analytical reports to support decision-making and client communication.
  • Coordinated schedules, meetings, and documentation across teams.

Education

Master of IT - Master of BA -

James Cook University
QLD
01-2026

Bachelor Of Science - Information Technology

Assumption University of Thailand
Thailand
01-2020

Skills

  • Data Analysis
  • Project Management
  • Client Services & Enquiry Management
  • Stakeholder Engagement
  • Written & Verbal Communication
  • Confidential Information Handling
  • Policy & Procedure Interpretation
  • Problem Solving & Issue Resolution
  • Time Management & Prioritization
  • Microsoft Office (Word, Excel, Outlook)
  • Data Entry & Records Management
  • Database & CRM Systems

Timeline

Casual Academic Tutor

James Cook University
09.2025 - 12.2025

Student Ambassador

James Cook University
03.2025 - 12.2025

Team Member (Customer Experience)

KFC Smithfield
01.2024 - Current

Brand Manager

Global Immigration Consultants Ltd
10.2021 - 06.2023

Portfolio Manager

Square Kanal
05.2021 - 09.2021

Junior Software Engineer

Euro Bangla IT Ltd
01.2021 - 11.2021

Master of IT - Master of BA -

James Cook University

Bachelor Of Science - Information Technology

Assumption University of Thailand

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NUZHAT SARWAR