Nwamaka Ukam
Bellfield,VIC
Overview
20
20
years of professional experience
1
1
Certification
Summary
I am knowledgeable and keen with solid understanding of customer service and professional work ethics and very efficient. I am a hardworking person who always gives the best in assigned tasks. My attention to details serves me well in terms of work performance such as reporting, handling work pressure, problem solving and communication. I enjoy sharing knowledge and encourage development of others to achieve specific team goal, and also very good in working with a team as well as on my own without supervision.
Work History
Business Owner / Sole Trader
Creamax Hair and Beauty
11.2024 - Current
- Provide professional hairdressing and beauty services including styling, treatments, and grooming.
- Manage business operations including client scheduling, supply management, and financial record keeping.
- Market and promote the salon to grow customer base and maintain client satisfaction.
- Ensure a clean, safe, and welcoming environment for all customers.
Disability Support Worker
St John of God Health Care Outreach
04.2018 - 01.2024
- Physical Assistance - provide a high level of physical assistance to clients in all aspects of manual handling, lifting, and bending, stretching and physical transfer of clients.
- Personal Care - provide assistance with toileting, showering, meal assistance, medication, grooming, dressing, household chores, shopping, and other tasks as required.
- Daily Support - assist in daily planning, advocacy, communication and transport of clients in the community as required
- Administration - read and update house diaries, communication books, emails and clients files and all other administrative tasks as required
- Orientation and welcome new staff and visitors
- Support people with a disability to live their lives as independently as possible
- Support the people to learn new skills, investigate new experiences and ensure the person has choice in their life
- Liaise with the client’s families, schools, programs/placements and health workers in order to better meet the client’s needs.
Manager Voluntary job
Creamax Salon
11.2013 - 02.2020
- Providing all services offered by the salon, which includes hair cutting and styling as well as weft and hair treatments.
- Recruiting salon staff that meets mandatory educational and licensing requirements.
- Preparing work schedules for salon staff.
- Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
- Monitoring salon supplies and equipment and ordering new stock as needed.
- Creating and distributing promotional material to attract new clients.
- Addressing and resolving client complaints regarding salon services and employee behaviour.
- Processing clients’ payments and maintaining accurate financial records.
- Ensuring that the salon is clean and well-maintained at all times.
Disability Support Worker
Oncall-Personnel
08.2017 - 11.2018
- Duties; Same as above.
Disability Support Worker
DHHS
06.2017 - 08.2017
- Duties; Same as above.
Customer Services
First Inland Bank Lagos Nigeria
05.2007 - 10.2009
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines
- Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Channel complex customer complaints and challenges to the right quarters for effective resolution
Teacher
National Youth Service Employment
Uyo, Nigeria
01.2006 - 12.2007
- Teaching the year 8(JSS2) Social Studies.
Education
Criminal Justice And Crininology
Swinburne University of Technology
Melbourne, VIC08-2027
Assist Client with Medication - undefined
ALACC Health College
Preston, Vic05-2017
Manual Handling - undefined
ALACC Health College
Preston, Vic05-2017
Advance Diploma - Justice
Kangan Institute
Broadmeadows, Vic09-2013
Degree - Marketing
Yaba College of Technology
Lagos, Nigeria08-2005
Bachelor of Science - Criminal Justice And Crininology
Swinburne University of Technology
Melbourne, VIC08-2027
Skills
- Effective communication skills
Certification
- Most recent First Aid & CPR.
- Working with children check
- NDIS Worker Screening Clearance
Languages
English
Full Professional
Timeline
Business Owner / Sole Trader
Creamax Hair and Beauty
11.2024 - Current
Disability Support Worker
St John of God Health Care Outreach
04.2018 - 01.2024
Disability Support Worker
Oncall-Personnel
08.2017 - 11.2018
Disability Support Worker
DHHS
06.2017 - 08.2017
Manager Voluntary job
Creamax Salon
11.2013 - 02.2020
Customer Services
First Inland Bank Lagos Nigeria
05.2007 - 10.2009
Teacher
National Youth Service Employment
01.2006 - 12.2007
Assist Client with Medication - undefined
ALACC Health College
Manual Handling - undefined
ALACC Health College
Advance Diploma - Justice
Kangan Institute
Degree - Marketing
Yaba College of Technology
Criminal Justice And Crininology
Swinburne University of Technology
Bachelor of Science - Criminal Justice And Crininology
Swinburne University of Technology