Nya Garrett
Sydney,Australia
Summary
Dedicated to providing guests with best-in-class service and elevating the reputation of an establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
5
5
years of professional experience
Work History
Receptionist
Summer House Sydney City
Sydney, NSW
10.2024 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Assisted with room reservations, changes and cancellations.
Bottle Service
Noir
Darlinghurst, NSW
10.2024 - Current
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Ensured compliance with applicable laws and regulations pertaining to the provision of services within the organization.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Participated in team meetings to discuss strategies for improving customer service levels.
- Assisted with the onboarding of new employees by providing orientation information and support.
Nail Technician
Spa At the Del Monte
Pittsford, New York
07.2021 - 09.2024
- Maintained professionalism and articulate communication to enhance the spa's reputation.
- Established a reputation as a reliable technician through meticulous attention to detail.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Followed health regulations regarding sanitation practices throughout the salon.
- Ensured prompt and courteous serving of alcoholic drinks.
- Attended continuing education courses related to nail care techniques.
Assistant Manager
Foot Locker
Rochester, New York
09.2019 - 07.2021
- Exceeded customer expectations by maintaining product knowledge, genuine connection, and personable recommendations.
- Studied current trends and adhered to company policy when completing visual merchandising to optimize product sales.
- Arrived early for shifts to stay prepared and reinforce understanding of company principles via 'Lace-Up.'
- Upheld 98% e-receipts, and consistently encouraged customers to sign up for FLX rewards.
- Comprehensive POS training for quick responses to emails, online orders, and responsible handling of cash operations of upwards of $15,000.
- Collaborated with teammates to ensure customers felt cared for and well attended to.
Education
High School Diploma -
Fairport High School
New York06-2020
Trade School - Nail Technology And Waxing
Eastern Monroe Career Center
New York06-2020
Skills
- Analytical Problem-Solving
- Flexible in Diverse Environments
- Effective Time Management Under Pressure
- Collaborative Team Member
- Detail-Oriented Task Management
Languages
English
Native/ Bilingual
Timeline
Receptionist
Summer House Sydney City
10.2024 - Current
Bottle Service
Noir
10.2024 - Current
Nail Technician
Spa At the Del Monte
07.2021 - 09.2024
Assistant Manager
Foot Locker
09.2019 - 07.2021
High School Diploma -
Fairport High School
Trade School - Nail Technology And Waxing
Eastern Monroe Career Center
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