Nyabuol Deng
Melbourne,VIC
Summary
Motivated and adaptable professional with experience in Customer Service, Debt Collection, Retail and Warehouse operations. Recognized for strong communication, problem-solving, and negotiation skills with the ability to thrive in high-pressure environments. Reliable, Trustworthy and committed to delivering results while contributing to team success. Seeking a position that offers professional growth and the opportunity to leverage my skills to achieve company goals.
Overview
4
4
years of professional experience
Work History
Debt collector
Commercial Credit Services
11.2022 - 10.2023
- Use scripted conversation prompts to convey current account information and obtain payment
- Worked in call centre environment handling manual and automatically dialed outbound calls
- Listened to customers and negotiated solutions and met creditor and debtor needs
- Deliver exceptional customer service collection calls and maintain a calm and professional demeanour
- Maintained high volume of calls and met demands of busy productive group
- Collected on delinquent accounts to reduce overdue balances.
Warehouse Packer
Oz Staff
03.2022 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day to day duties accurately and efficiency
- Demonstrate respect, friendliness and willingness help whenever needed
- Worked flexible hours, nights, weekends and holidays shifts
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Crew Members
KFC
09.2020 - 08.2022
- Maintaining sales throughout the work place to promote new products to customers
- Following OHS procedures -
- Making customers feel welcomed, important and appreciated by answering questions and products sold throughout the store
- Cleaning , sanitizing my wore area consistently - Set up new sales displays each week
- Collaborated with team members to ensure smooth operations during peak hours.
- Worked front counter, drive-thru and other areas.
Retail Worker
Target
11.2019 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Managed efficient cash register operations.
Education
High School Diploma -
Keysborough College
Skills
- Leadership & Team Collaboration
- Critical Thinking & Problem-Solving
- Strong Communication & Customer Engagement
- Time Management & Adaptability
- Telephone & Call Centre Management
- Retail Merchandising & Sales Support
- Stocking, Replenishment & Inventory Handling
- Warehouse Operations (wrapping, boxing, dispatch)
- Goal-oriented mindset
- Patience and persistence
- Complex Problem-solving
- Negotiation
certificates
RSA VIC - Providing Responsible Service of Alcohol
Timeline
Debt collector
Commercial Credit Services
11.2022 - 10.2023
Warehouse Packer
Oz Staff
03.2022 - 06.2022
Crew Members
KFC
09.2020 - 08.2022
Retail Worker
Target
11.2019 - 02.2020
High School Diploma -
Keysborough College