Nyagoa Tot
Frankston south
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Personable and highly adaptable, with strong problem-solving abilities and proactive approach to challenges. Possesses foundational knowledge in key industry principles and demonstrates proficiency in relevant technical skills. Committed to leveraging these qualifications to drive positive outcomes and contribute effectively to team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Calvary
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
Part Time Job
Oporto
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers
- Welcomed customers and helped determine their needs.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Part Time Job
McDonalds
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
CHEMIST WAREHOUSE BAXTER
07.2017 - 08.2017
- Through the school we got to pick where we did our year 10 experience the responsibilities which included:
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
MOUNT ERIN COLLEGE
10.2016 - 11.2016
- Within the school the class and I deep cleaned our school yard as in putting new bins out, cleaned all the rubbish as well as repainting the outside walls
Support Work
BALIRLOGIE LIVING AND LEARNING INC.
10.2016 - 10.2016
- Through the school I visited this organization and helped those who had disabilities with different tasks which included:
- Followed instructions and procedures to complete assigned tasks.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with meal preparation, and general tidying.
Education
Mount Erin college
Frankston, Victoria12.2019
Cert 3 - business administration (legal)
Chisholm Institute
Frankston, Victoria11-2019
Frankston Primary School
Frankston, Victoria12.2013
Phoenix P-12 Community College
Ballarat, Victoria12-2012
Colac South West Primary school
Colac, Victoria12.2010
Newtown primary school
Hobart, Tasmania12.2007
Skills
Mobility assistance
- Customer service
- Dementia care
- Personal hygiene assistance
- Fast learner
- Legal document preparation
- Client communication
- Administrative support
- Document filing
- Writing and editing
Personal Information
Date of Birth: 08/17/01
Communication Skills
- NUER
- ENGLISH
Certification
- First Aid Certification
- CPR Certification
- Certificate 3 in Business Administration (Legal)
- currently studying certificate 3 in individual support with Selmar Institute
- certificate IV in disability
Languages
English
Full Professional
Nuer
Full Professional
Timeline
Personal Support Worker
Calvary
01.2024 - Current
Part Time Job
Oporto
01.2019 - 01.2021
Customer Service Representative
CHEMIST WAREHOUSE BAXTER
07.2017 - 08.2017
Part Time Job
McDonalds
01.2017 - 01.2018
MOUNT ERIN COLLEGE
10.2016 - 11.2016
Support Work
BALIRLOGIE LIVING AND LEARNING INC.
10.2016 - 10.2016
Colac South West Primary school
Newtown primary school
Mount Erin college
Cert 3 - business administration (legal)
Chisholm Institute
Frankston Primary School
Phoenix P-12 Community College
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