Nyamjargal Rentsendorj
Wentworth,NSW
Summary
A hardworking and passionate job seeker with solid organisational skills eager to secure a position in a restaurant or cafe. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
The Oaks Hotel
04.2022 - 02.2023
- Investigated guest complaints and resolved issues increase customer satisfaction and establish trust.
- Increased employee performance through adequate supervision and training.
- Managed over 30 housekeepers per day
Restaurant Team Member
Mongol Lounge
02.2020 - 03.2021
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Maintained clean and organised dining areas to uphold restaurant hygiene standards.
- Trained new employees by demonstrating tasks and coaching them during daily activities.
Restaurant Supervisor
Novotel Hotel Ulaanbaatar
07.2018 - 12.2019
- Monitored adherence to corporate policies, procedures, standards, and industry health and safety regulations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Created new recipes, outlined steps, and trained staff on correct preparation.
- Supervised over 20 staff to confirm that all food and beverage orders were promptly and accurately prepared.
Customer Care Specialist
Univision Network Mongolia
07.2017 - 07.2018
- Managed department's over 50 customer volumes of calls per day and coordinated department schedules to maximise coverage during peak hours
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Handled complaints, provided appropriate solutions and alternatives within proper timeframes and followed up to achieve resolution.
Education
Master of Hospitality - Master of Hospitality Tourism And Hotel Management
ICMS
Sydney, NSW08.2023
Bachelor of Communications - Department of Journalism And Public Relation
National University of Mongolia
Mongolia 06.2011
Skills
- Quality Assurance
- Food Safety Procedures
- Operational Standards
- Kitchen Supportive
- Teamwork and Collaboration
- Strong Organizational Skills
- Attention to Detail
- Time Management
- Active Listening
- Patient and Understanding
- Warm and Friendly
- Emotional Intelligence
- Calm and Professional Under Pressure
- Trustworthy and Dependable
Timeline
Housekeeping Supervisor
The Oaks Hotel
04.2022 - 02.2023
Restaurant Team Member
Mongol Lounge
02.2020 - 03.2021
Restaurant Supervisor
Novotel Hotel Ulaanbaatar
07.2018 - 12.2019
Customer Care Specialist
Univision Network Mongolia
07.2017 - 07.2018
Master of Hospitality - Master of Hospitality Tourism And Hotel Management
ICMS
Bachelor of Communications - Department of Journalism And Public Relation
National University of Mongolia
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