Nyanlaat Kelei
Parafield Gardens,SA
Summary
‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established friendly and organized with exceptional customer service skills in both written and verbal communication. Fluent in English
Overview
2
2
years of professional experience
Work History
Receptionist
Munno Para Family Medical
06.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Head Cook
Monica's Pizza
04.2022 - 10.2023
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Modified recipes to accommodate dietary restrictions and allergies.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Education
High School Diploma -
Craigmore High School
Blakeview, SA02.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- Mail handling
- Calendar Management
- Service-oriented mindset
- Documentation And Reporting
- Business operations understanding
- Call Answering and Routing
- Attention to Detail
- Microsoft Office
- Billing and Invoicing
- Catering Coordination
References
Annie lueth
Manger/supervisor
Email: Anyieth.Lueth@hotmail.com
ontact: 0431073701
Margret
manger/co owner
Email:manger@munnoparafamilymedical.com.au
Contact:0450858583
Timeline
Receptionist
Munno Para Family Medical
06.2023 - 12.2023
Head Cook
Monica's Pizza
04.2022 - 10.2023
High School Diploma -
Craigmore High School
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