NYANWIL FADID
South Granville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the food and medical industry solid team player with outgoing positive demeanour and proven skills in establishing rapport with clients. Motivate to maintain customer satisfaction and contribute to company success., specialise in quality, speed and process optimisation. A professional call centre customer service committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issue with patience and tact. Motivated to engaging personally and flexible approach, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
Adept Training
03.2023 - 07.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy
- Maintained personnel records and process assessments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Administration Assistant
Quality Centre
07.2022 - 10.2022
- Executed record filling system to improve document organisation and management drafting correspondence and emails
- Greeted incoming visitors and customer professionally and provided friendly and knowledgeable assistance
- Kept reception area clean and neat to give customer and visitors positive first impressions
- Data entry, general administration duties, general house keeping, filling and scanning
Waitress
Alam's Kitchen
04.2021 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Customer Service Agent
PetBarn
09.2021 - 02.2022
- Resolved concerns with product or service to help with retention and drive sales
- Activity listened to customer, handled concerns quickly and escalated major issues to supervisor
- Educated clients on account services and resolved client inquiries regarding statement information and account balance
- Achieved high satisfaction rating through proactive one call resolution of customer issues
- Detailed payment options and transferred customer to billing department for payment or further questions regarding bill
Picker Packer
THE ICONIC - Fulfillment Centre
03.2021 - 05.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability. Entered packages information into company computer system.
Food Process Worker
Adelaide Poultry
07.2019 - 06.2020
- Removed products from line that did not meet quality standards.
- Prepared component materials and placed onto belts or inside containers on manufacturing lines.
- Checked products for grade, colour and size.
- Mixed batches according to standardized preparations.
Waitress
Deer Park Club
02.2018 - 03.2019
- Roles involves waitress, bartender, customers service and cash handling. Used cash register and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales, greeted new customers, discussed specials and took drink orders.
Customer Service Cashier
Hungry Jack's
10.2016 - 09.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Marian College
Sunshine West, VIC11.2019
Skills
- Able to work under supervision and as a part of a team or individual
- Capable of prioritising and Managing Multiple Tasks
- Creative Problem Solving
- Claim and Professional under pressure
- Productivity and Time Management
- Motivated Team Player
- Documentation and Reporting
- Strong Attention to Detail
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Processing expenses
- Spreadsheet development
Certification
- Statement of Attainment Individual Support
- Current First Aid Certificate
- Current CPR Certificate
- National WHS General Construction Induction Card
- Implement Traffic Control Plans Card
- Current Working With Child Card
- Certificate III Business
References
Name: Gina
Contact Number: 02 9748 6633
Email address: gina@qualitycentre.com
Name: Felicity Berriman
Contact Number: 1300 366 044
Email address: fberriman@adepttraining.com.au
Name: Magdalene
Contact Number: 0432 749 342
Email address: odaimagdalene@yahoo.com
Timeline
Administrator
Adept Training
03.2023 - 07.2024
Administration Assistant
Quality Centre
07.2022 - 10.2022
Customer Service Agent
PetBarn
09.2021 - 02.2022
Waitress
Alam's Kitchen
04.2021 - 05.2022
Picker Packer
THE ICONIC - Fulfillment Centre
03.2021 - 05.2021
Food Process Worker
Adelaide Poultry
07.2019 - 06.2020
Waitress
Deer Park Club
02.2018 - 03.2019
Customer Service Cashier
Hungry Jack's
10.2016 - 09.2017
High School Diploma -
Marian College
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