Nyaruhanga Aimee
Thurgoona NSW,NSW
Summary
Compassionate Disability Support Worker with a strong commitment to client advocacy and enhancing quality of life. Skilled in communication and fostering independence through tailored support strategies.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Social Plus
11.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Supported clients in developing social and communication skills through engaging activities.
- Advocated for client needs, ensuring their voices were heard in care discussions.
- Assisted in developing self-care skills such as personal hygiene practices.
- Provided emotional support to individuals with physical or mental disabilities.
- Encouraged independence by teaching skills needed for everyday life.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication according to doctor's orders and monitored side effects.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Documented services and collected required data for evaluation.
Disability Support Worker
Sure, care agent
Wodonga, VIC
11.2023 - 12.2024
- Assisted clients with daily living activities and personal care needs.
- Supported clients in developing social and communication skills through engaging activities.
- Facilitated transportation for clients to appointments and community events effectively.
- Advocated for client needs, ensuring their voices were heard in care discussions.
Volunteer
Australian Red Cross Humanitarian Settlement Program
Lavington , NSW
05.2022 - 11.2023
- Offered support and assistance to community members.
- Provided direct support to clients experiencing emotional distress, coordinating with team leaders to resolve critical well-being issues.
- Delivered information in clients' first languages, ensuring comprehension of settlement services and community resources.
- Assisted clients with registration for essential services (Medicare, Centrelink), and built basic digital literacy skills for tasks such as banking and scheduling appointments.
- Facilitated access to local services, including transport, medical care, cultural resources, and family-friendly facilities.
Team Leader
Noodlesbox
Wodonga, VIC
01.2022 - 02.2023
- Led team meetings to discuss daily operational goals and challenges.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain service quality.
- Implemented best practices for food handling and sanitation standards.
- Fostered a collaborative environment among staff to enhance teamwork efforts.
- Monitored team performance to ensure adherence to company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Community Services - Community Services Diploma
TAFE NSW
NSW07-2025
High School Diploma -
Murray High School
Lavington, NSW11-2023
Bachelor of Human Services
Charles Sturt University
Skills
- Client advocacy
- Social skills development
- Team collaboration
- Communication proficiency
- Daily living assistance
- Conflict resolution
- Computer skills
- Time management
Languages
English
Professional
Swahili
Native/ Bilingual
Kinyarwanda
Native/ Bilingual
Kirundi
Native/ Bilingual
Kinyamulenge
Native/ Bilingual
References
References available upon request.
Timeline
Disability Support Worker
Social Plus
11.2023 - Current
Disability Support Worker
Sure, care agent
11.2023 - 12.2024
Volunteer
Australian Red Cross Humanitarian Settlement Program
05.2022 - 11.2023
Team Leader
Noodlesbox
01.2022 - 02.2023
Community Services - Community Services Diploma
TAFE NSW
High School Diploma -
Murray High School
Bachelor of Human Services
Charles Sturt University