Nyassa Garstang
Hamilton
Summary
Dynamic salon leader with a proven track record, enhancing client satisfaction and salon revenue through innovative marketing and exceptional customer service. Expert in workplace hygiene and employee training, I excel in creating welcoming environments and fostering team collaboration. Achieved significant growth by prioritizing client relationships and staff development.
Overview
10
10
years of professional experience
Work History
Hair Salon Owner
Self-employeed
01.2020 - Current
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Enhanced client satisfaction by providing personalized solutions and advice.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated employee performance through close observation and performance rubrics.
Hairstylist
Hair La Natural
01.2014 - 02.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Education
No Degree - Hairstyling
Creative Edge
Gold Coast, QLD05.2018
GED -
TAFE Queensland
Ashmore, QLD06.2015
No Degree -
Woolgoolga High School
Woolgoolga, NSW01.2013
Skills
- Salon hygiene maintenance
- Health and safety
- Employee Training
- Customer Service
- Time Management
- Effective Multitasking
- Inventory Management
- Team Collaboration
- Upselling Services
- Appointment Scheduling
Timeline
Hair Salon Owner
Self-employeed
01.2020 - Current
Hairstylist
Hair La Natural
01.2014 - 02.2019
No Degree - Hairstyling
Creative Edge
GED -
TAFE Queensland
No Degree -
Woolgoolga High School
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