Nyat Ebuy
Melbourne,VIC
Summary
I am currently completing my Bachelor's degree in Accounting and Finance while working as a Broker Assistant, where I’ve developed a strong foundation in administrative support, client service, and the fast-paced world of finance. I thrive in structured environments where attention to detail and multitasking are key—whether it’s managing schedules, coordinating documents, or supporting transactions.
Over time, I’ve discovered a genuine passion for the brokerage side of the business, and I’m now actively working toward becoming a licensed broker. My goal is to grow into a role where I can combine my financial knowledge, customer service skills, and drive to deliver value to clients.
Overview
4
4
years of professional experience
Work History
Broker Support Officer
Dreamstreet Lending
Northcote
01.2025 - Current
- Managed front desk operations, greeted clients, and handled inquiries to provide exceptionalcustomer service and create a welcoming environment
- Assisted mortgage brokers with document preparation, data entry, and scheduling appointments,ensuring smooth workflow and timely processing of applications
- Maintained communication with clients throughout the mortgage application process, providingupdates and addressing any concerns to enhance client satisfaction
- Organized and maintained accurate files and records for mortgage applications, ensuringcompliance with regulatory requirements and easy retrieval of information
- Handled client inquiries and provided timely updates throughout the mortgage process,contributing to noticeable improvements in client satisfaction.
- Gained experience with Connective, ApplyOnline, Signow, Docusign, Adobe acrobat, Quickli,Broker Portals, Teams and Podium.
Admin/Reception
Rate Money
Melton
06.2023 - 01.2025
- Assisted brokers with client communications, enhancing client satisfaction and fostering long-term relationships.
- Experience with with SFG
- Coordinated with internal teams to resolve client inquiries, ensuring seamless service deliveryand strengthening teamwork.
Medical Receptionist
ForHealth Group
Werribee
06.2024 - Current
- Manage patient appointments
- Maintain accurate medical records
- Handle billing and insurance claims
- Ensure smooth office operations
- Provided excellent customer service
- Contribute to efficient clinic functioning and patient satisfaction
Assistant Manager
Subway
Ravenhall
01.2021 - 01.2024
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Monitored inventory levels to ensure product availability at all times.
- Performed daily store opening and closing duties including cash handling and reconciliations.
Pick Packer
TRP recruitment
01.2022 - 01.2024
- Demonstrated proficiency in packing, labeling, and sorting items for shipment.
- Utilized RF scanners to process orders accurately and efficiently.
Customer Service
Foodworks
Hillside
01.2023 - 12.2023
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Developed excellent communication skills while interacting with customers.
Education
Bachelor of Accounting and Finance -
Australian catholic university
Diploma of Finance and Mortgage broking Management -
Australian catholic university
Skills
- Microsoft Word
- Excel
- Google Chrome
- Connective
- Apply online
- Quickli
- Data entry
- Customer Service Excellence
- Attention to detail
- Time management
- Compliance and Regulatory Knowledge
- Problem-solving and Decision-making
- Communication and Interpersonal Skills
Volunteer Experience
April 2024 - April 2024 VOLUNTEER STAFF | Flying Fox
* Disability support program
* Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
* Provided direct assistance to individuals in need, offering companionship and support.
Jul 2024 - Jul 2024 HELPING STAFF | Quelli Della Notte, Rome
* Received, sorted and prepared food donations for distribution.
* Assisted in preparing, cooking and distributing meals to local homeless population.
Jul 2024 - Jul 2024 HELPING STAFF | Sant'Egidio, Rome
Helped sort out clothes at a clothing shelter, which used its profits to provide for those struggling from poverty
poverty in italy.
Languages
- Tigriyna
- English
Timeline
Broker Support Officer
Dreamstreet Lending
01.2025 - Current
Medical Receptionist
ForHealth Group
06.2024 - Current
Admin/Reception
Rate Money
06.2023 - 01.2025
Customer Service
Foodworks
01.2023 - 12.2023
Pick Packer
TRP recruitment
01.2022 - 01.2024
Assistant Manager
Subway
01.2021 - 01.2024
Bachelor of Accounting and Finance -
Australian catholic university
Diploma of Finance and Mortgage broking Management -
Australian catholic university
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